Consumer Loan Manager
Listed on 2026-02-16
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Finance & Banking
Risk Manager/Analyst, Loan Officer, Banking Operations, Banking & Finance
Responsible for planning, organizing, and directing consumer loan servicing and consumer lending activities including secured consumer loans, unsecured consumer loans, home equity loans, credit bureau reporting/dispute processing, collateral protection insurance, loan corrections, escrow accounts, system upgrades and enhancements, and budgeting/accounting processes. Ensures that loan servicing operations and lending loan decisions are in accordance with established policies, procedures, legal requirements, and result in maximum volume, appropriate profit, and minimum delinquency ratios.
Ensures that all subordinate areas of responsibility support Credit Union objectives and goals. Hires, trains, directs, and appraises assigned personnel and implements corrective actions as necessary. Responsible to develop and maintain quality indirect lending relationships with auto dealers and merchant lenders within the assigned market. Meets with dealership management to explain loan programs, generate loan volume and promote the credit union.
FUNCTIONS AND BASIC DUTIES
- a.Assists the VP of Lending in developing short and long-term goals and plans for the lending and loan servicing departments.
- c.Makes suggestions and recommendations as appropriate.
- d.Develops policies and procedures for loan activities.
- e.Conducts periodic reviews of existing systems and procedures to ensure maximum efficiency and legal compliance.
- f.Leads and/or assists in conversions associated with system changes, vendor changes, product changes that relate either to loans and loan products, card products, credit bureaus, etc. Researches proposed new vender, product and contract. Works with support staff to ensure transition is as smooth as possible.
- g.Develops training material for staff on new product and ensures affected staff is prepared for new product.
- h.Reviews all documents associated with consumer lending, credit cards, credit bureaus to ensure compliance and credit union safety and soundness.
- i.Reviews loan/card regulation changes and proposes solutions to verify the Credit Union is in compliance.
- j.Track and review underwriting decisions to ensure compliance with policy/procedures/guidelines. Coordinates and assists the Resolutions department in collection of questionable loan decisions and presents at loan review meeting.
- k.Processes loans for employee and official family.
- l.Reviews contracts and performs annual contract due diligence review of outside vendors to ensure the Credit Union’s objectives are protected.
- m.Coordinates with outside vendors (Fiserv, Originate Loans, Title Insurance Companies, Allied Solutions, CUNA, Tax Tracking Providers, E-Oscar, Experian, Trans Union and Others) to ensure products and systems are working properly.
- n.Develops training programs for personnel inside and outside of lending and loan services areas. Assists Trainer in presenting programs and editing to make programs more effective.
- o.Monitors competitors and provides timely updates. Coordinates market research to ensure the Credit Union is in line with the competitive market. Analyzes research and makes suggestions to improve products and the Credit Unions profitability.
- p.Assists Resolutions Department with loan workout arrangements and refinances. Works to ensure proper documentation and procedures are followed.
- q.Evaluates and recommends changes on the automatic loan decision matrix.
- r.Oversees Indirect Lending and regulations.
- s.Oversees processing of, loan corrections, loan payoffs, release of liens, skip a payment requests, credit report disputes, indirect loan packets, automatic loan payments, collateral protection insurance, letter of guarantee requests, storage requests, subsequent actions, dealer chargebacks, credit life, disability, and involuntary unemployment claims
- t.Oversees dealer relations manager to ensure creative, effective communication between credit union and dealerships exist. Ensures proper onboarding for new indirect lending partnerships. Market’s CASE’s Indirect Lending Program…
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