Dental Billing and Accounts Manager

Billing & Accounts Specialist (Dental Office)

Location:

Lansing

Full-Time

Reports to:

Office Manager / Owner

We are looking for a highly detail-oriented, accountable, and financially disciplined Billing & Accounts Specialist to take ownership of our revenue cycle and financial accuracy. This role is critical to maintaining cash flow, collections performance, and financial integrity across the practice. The right candidate will not just “process transactions”—they will actively protect revenue, eliminate errors, and drive collections efficiency.

• Review and verify all patient and insurance payments for accuracy
• Reconcile daily deposits and payment batches
• Ensure all bank deposits are completed and verified daily
• Sign off on deposit accuracy and financial posting

• Generate and monitor AR aging reports
• Follow up on outstanding patient balances
• Contact patients regarding past-due accounts
• Set up and manage payment plans
• Track and improve collection percentages

• Review EOBs for correct payment application
• Handle secondary and tertiary insurance posting
• Coordinate with insurance team on unpaid or partial claims
• Correct posting errors and discrepancies

• Manage patient account ledgers
• Process refunds, credits, and adjustments
• Handle Care Credit and in-house financing accounts
• Respond to billing questions and disputes

• Maintain accurate records in the practice management system
• Prepare daily, weekly, and monthly financial reports
• Send collections summaries to ownership daily
• Submit reports to treasury/CPA weekly
• Ensure full HIPAA compliance with financial data

• Perform patient account audits
• Support internal and external financial audits
• Maintain documentation of all financial communications
• Identify and elevate recurring billing issues

• Extreme attention to detail
• High level of personal accountability
• Strong organizational discipline
• Ability to identify and fix financial inconsistencies quickly

• Dental billing experience preferred (Dentrix, Ascend, etc.)
• Strong understanding of insurance billing and AR workflows
• Experience with bank reconciliation and financial reporting

• Clear communication with patients regarding finances
• Strong analytical thinking
• Comfortable working with numbers, reports, and systems

• Daily deposits are 100% accurate and verified
• AR is consistently reduced and controlled
• Collection percentage is optimized
• Minimal posting errors or discrepancies
• Financial reports are timely, clean, and actionable