Mortgage Loan Processor

Overview

Job Location:

Mortgage Division Office - Lansing, MI 48912

All Dart Bank team members take ownership of their positions. They are proactive, flexible, and resourceful, with a focus on prioritization and customer satisfaction. A Processor works independently and as part of a team to share best practices and drive efficiencies in a changing environment.

Ability to work standard business hours aligned with Eastern or Central Time Zones.

• Be fully engaged and consistently look for improvement measures and solutions to issues that hinder success.
• Process residential mortgage loans for all programs offered by Dart Bank in accordance with company policies, procedures, and regulatory requirements.
• Maintain a pipeline of loans and ensure timely and compliant flow through the process.
• Contact all borrowers within 24 hours of receiving the file to introduce yourself and request outstanding documentation.
• Obtain and review necessary loan documentation and update Encompass prior to submission to Underwriting for loan approval.
• Monitor and ensure closing dates and company deadlines are met.
• Follow company policies and procedures; avoid workarounds.
• Communicate with buyers, sellers, title companies, builders, and agents; and with borrowers and third parties to obtain loan documentation verbally and via email.
• Coordinate with Mortgage Bankers and assistants to ensure processing and underwriting components are completed in time to meet the closing date.
• Obtain and verify that all underwriting conditions are received, reviewed, and cleared by the underwriter; prepare the file for submission to the Closing Department.
• Identify and resolve discrepancies with data entry or documentation received.
• Provide excellent customer service through effective communication with internal and external customers.
• Stay current with changes in policies, procedures, standards, and regulations applicable to the company and mortgage industry; manage high volume and maintain production goals.
• Adaptability and candor: work with evolving mortgage technology and provide feedback to improve products.
• Maintain excellent verbal and written communication, handling delicate situations with diplomacy and tact.
• Actively participate in and advocate for the bank’s training and development programs and commitment to learning.
• Communicate effectively with the Underwriter regarding changes to the loan file.
• Ensure data integrity, completeness, accuracy, and timely management of e-folder/conditions.
• Bring issues to management or the team lead as they arise.
• Collaborate as a team to ensure best practices and continuous improvements.
• Adhere to all Federal and State laws and regulations, including the Bank Secrecy Act.
• Other duties as assigned.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

• Skills
• Strong written and verbal communication skills
• Well-organized
• Strong customer relations skills
• Computer proficient
• Strong time management skills

• Education
• Minimum of High School diploma, college degree preferred.

• Experience
• 6 months to two years of prior mortgage loan processing experience
• Experience with web-based automated underwriting systems and loan origination systems, including Encompass and Blend is preferred.
• Experience working with correspondent lenders preferred.
• Government lending experience preferred but not required.

Mortgage Processing Manager

None