Senior Analyst

Primarily responsible for the following:
Authority to evaluate which submitted vendor physical and phone audits and decide which require further analysis; approval, completion and processing mail audits; processing adjustments; and reviewing phone and physical audits requiring further review in a multi-functional business unit. Provides direct customer service via phone, fax, and e-mail to internal and external customers including, but not limited to, Business Development Consultants, Service Center representatives, Finance, and other Premium Audit staff, as well as agents, attorneys, NCCI / regulatory bureaus, and policyholders.

• Actively engage in identifying solutions for multiple or cross‑functional business areas. Understand the direction of the overall industry and evaluate the related impact.
• Evaluate and decide in a timely manner which vendor audits submitted require further review and provide direction to the Premium Analyst position.
• Analyze, research, approve, complete and process mail audits.
• Review phone and physical audits for findings that need to be communicated to relevant internal staff, including but not limited to Business Development, Worksafe Consulting Services, and Claims, to amend the policy accordingly.
• Analyze, research, approve, complete and process audit adjustment types: waive, mail, phone, and physical audits. Notify the parties involved when an adjustment is denied.
• Make necessary customer contacts with insureds, accountants, or agents to gather sufficient information to ensure classifications are correctly applied on the audit/audit adjustment. Identify correct classifications using research tools such as PAAS, NCCI, and other applicable web tools.
• Analyze, research, and communicate policy changes and omissions to relevant internal staff, including payroll, class codes, entity, states, Federal/Risk IDs, addresses, officers, endorsements, as a result of audit findings while completing the audit/audit adjustment.
• Manage workflow inventory within PAM to achieve specific time‑service goals.
• Train and mentor the Premium Analyst I, II and Premium Audit Technician.
• Compose written correspondence as appropriate.
• Maintain confidentiality of information processed.
• Work with minimum supervision.

• Education required:
  
  Associate degree in Accounting, Business, Insurance, Finance, or a related field. Combinations of education and experience may be considered in lieu of a degree.
• Experience required:
  One year as a Premium Analyst II with demonstrated technical decision making, audit processing skills, and experience with manual rules across states and regulatory authorities. Four years of technical or administrative office experience, including relevant audit or payroll duties in an insurance organization, or three years of demonstrated experience of the necessary skills, knowledge, and abilities may be considered. Alternatively, a bachelor’s degree in Accounting, Business, Insurance, Finance, or a related field with progress toward or completion of an Insurance Institute of America (IIA) or other insurance‑related designation, plus the required experience as outlined above, may be considered.
• Skills / Knowledge / Abilities required:
  • Understanding of vendor audit formats and processes, facilitating timely decision making regarding audits requiring further review.
  • Ability to work effectively in a multi‑functional business unit.
  • Knowledge of underwriting rules, procedures, state manual rules, and Workers’ Compensation classifications in all core states, and awareness of non‑core states.
  • Excellent oral and written communication skills.
  • Excellent organizational skills and ability to prioritize work.
  • Ability to manage multiple priorities and meet established deadlines.
  • Basic computer literacy, including word processing and spreadsheet software, with 40 wpm and 10‑key input.
  • Analytical and problem‑solving skills.
  • Proofreading ability for accuracy of spelling, grammar, punctuation, and format.
  • Basic math skills.
  • Proficiency with payroll reports, payroll tax returns, tax forms, and supporting documentation.
  • Proactive and independent thinking, with a long‑term perspective in addressing client needs.
  • Active engagement in identifying solutions for multiple or cross‑functional business areas; understanding of industry direction and impact.
• Additional education, experience, skills, knowledge, and/or abilities preferred:
  Significant progress toward or completion of the Insurance Institute of America (IIA) or other insurance‑related designation(s) such as Associate in Premium Audit (APA) or Chartered Property Casualty Underwriter (CPCU).

Work is performed in an office setting with no unusual hazards.