Volunteer Program Lead Patient Care

Position Summary

The Volunteer Coordinator directly supervises volunteers, conducting interviewing, hiring, training, and retention. Responsibilities include assigning workload, appraising performance, rewarding or disciplining volunteers, addressing complaints, and resolving problems.

The Coordinator ensures volunteer operations comply with state and federal regulations, coordinates volunteer contributions to meet patient and family needs, and oversees implementation of care plans.

Position Specific Responsibilities

• Participate as a member of the interdisciplinary team (IDT) to develop and implement care plans.
• Promote volunteer use as an intervention supporting patient care.
• Recruit, hire, train, supervise, and retain volunteers for the program.
• Follow common human‑resource HR policies during recruitment and selection.
• Verify mandatory background and health screenings before volunteer offers.
• Perform competency evaluations to identify training and support needs.
• Maintain records of recruitment, retention, and volunteer utilization mandated by regulation.
• Communicate patient and family needs to the IDT.
• Educate IDT members about volunteer services and roles.
• Prepare reports, in‑services, and documents demonstrating volunteer program value.
• Use newsletters, emails, gatherings, and meetings to communicate with and retain volunteers.
• Deliver mandatory training for new volunteers.
• Administer at least four in‑services per year for active volunteers.
• Manage volunteer responsibilities with accountability for documentation.
• Assign patient‑care and administrative volunteers, overseeing activity documentation.
• Develop public‑service announcements about hospice volunteerism.
• Perform patient‑care volunteer duties when needed for plan of care.
• Operate within established budgetary guidelines.
• Perform other duties as assigned.

Education And/Or Experience

• High school diploma or GED mandatory.
• Associate or Bachelor’s degree preferred.
• Experience in Social Services, Human Services, Resource Management, or related field preferred.
• Equivalent educational/experience combo desired.
• Prior volunteer‑service or non‑profit management experience is a plus.

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