Departmental Manager-3, Internal Control Unit

The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan.

This position will manage and oversee the functioning of the Vital Records Internal Control Unit which is comprised of the Changes Sub-Unit and Vital Records Maintenance and Monitoring Sub-Unit. This manager will oversee the development and implementation of plans for improving the Unit’s accuracy and efficiency in responding to customer requests for changes or corrections to birth, death and divorce records, and the establishment of delayed birth and death records.

Directs the review of documentation and makes determinations related to customer eligibility for the establishment of vital records or corrections to a vital record, as well as makes decisions on difficult, complex and unusual amendment and change application requests. This supervisor will respond to inquiries on more complex aspects of Michigan’s vital record laws, rules, policies and procedures related to the release, establishment or changes of vital records.

Develop and document policies and procedures for providing vital records customer services workflow. Ensure that confidential or identifying information utilized by unit staff are protected and all applicable policies and procedures for handling confidential or identifying information are followed. Establish and oversee the implementation of internal and statewide procedures for identifying, deterring and detect fraudulent activities involving vital records. Responsible for managing the policies and activities for providing vital records services consistently, accurately and efficiently throughout the state.

Ensure that vital records are preserved consistent with vital record statutory requirements. Oversee or prepare responses to correspondence dealing with complaints, special inquiries, follow-up on requests or other problems. The supervisor will develop training programs when new legislation or technologies as introduced. This position will also assist with development and implementation of new projects that could include working with vendors offering solutions to our data needs and requirements.

This position will also oversee the launch of Central Issuance to the local cities and counties to be able to issue state certified birth certificates. That consists of working with Management to assure that there is proper staffing as more jurisdictions come on board, overseeing training of both Vital Record and local jurisdictions, billing, audits, physical security and site visits.

• Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcript and/or application to allow for accurate screening.
• Attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
• Attach a cover letter.
• If applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.

Possession of a bachelor's degree in any major.

Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.

Alternative experience qualifications of nonprofessional experience, previously identified by the appointing authority and approved by Civil Service, will be accepted as a substitute for the required classified, professional experience for the classification. The nonprofessional experience must be related to departmental programs and services that provide…