Technical Coordinator, Billing Services

Summary

Under limited supervision and with significant independent judgment, responsible for collaborating with Billing Services leadership in the achievement of productivity, quality, efficiency, consistency, and business goals by developing, communicating, and monitoring performance to best practices, supporting staff skill development, and serving as a billing services subject matter expert.

• In cooperation with leadership, ensures billing services best practices by:
  • Researches, develops, and implements policies, procedures and processes to promote consistency
  • Develops and delivers onboarding, job skills training and development programs to billing services staff
  • Identifies skill gaps relative to billing services best practices and provides performance improvement consulting and support
  • Monitors the performance of the billing services function and makes recommendations for continuous improvement
  • Acts as a subject matter expert, providing billing services expertise
• Develops and executes effective billing services internal quality control processes and procedures to ensure a consistent work product, including the design and coordination of billing services internal quality review processes
• Serves as Business Lead and/or resource on corporate projects representing the billing function
• Develops/maintains data analytics for various reporting metrics
• Performs other duties as assigned

A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.