Lead Medical Support Assistant

The Battle Creek VA Medical Center is recruiting for a Lead Medical Support Assistant. The Lead Medical Support Assistant will function in Business Operations Service.

This posting may be used to fill other vacancies within Health Administration Service.

The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assignments at this level include, but are not limited to:

• assuring coverage of all areas of responsibility;
• conducting ongoing reviews to ensure quality of work;
• ensuring accurate and timely scheduling of appointments;
• providing guidance to staff members to include changes in policies and procedures;
• distributing and balancing workload;
• creating and maintaining employee work schedules;
• orienting and providing on-the-job training for new and current employees;
• ensuring all training requirements are met;
• organizing the work structure of his/her assigned areas;
• acting as liaison between MSA and staff in order to resolve day to day conflicts.

For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

8:00am to 4:30pm Monday Thru Friday - Hours may vary based on Veteran's needs.

Not available

This is not a virtual position.

91159-O

Not Authorized

Not Authorized