Physician Services Practice Manager

Optimal Care is where your dedication meets a rewarding career.

As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families everyday. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.

We live a simple Mission:
Serve Together, Provide Value, and Deliver Exceptional Quality Care.

What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work.

Exceptional Benefits:

• Minimum of 3 Weeks Paid Time Off (PTO)
• Company Vehicle Program
• Medical, Dental, and Vision Insurance
• 401(k) with Employer Match
• Mileage Reimbursement
• Cutting Edge Technology

As a Practice Manager you will be responsible for directing day to day administrative and supporting clinical office staff operations. The Practice Manager is responsible for achieving performance improvement, directing day to day operations in compliance with all applicable regulatory standards, and developing and implementing new programs.

In this role you will be responsible for:

• Monitor all staff workflow daily to ensure all operational functions are completed in a timely manner
• Maintain adequate staffing levels to meet department and organization needs
• Run all meetings effectively and send appropriate follow up information to all appropriate parties
• Ensure correct forms and equipment are in use or working order
• Work with referral sources and other health care related offices to provide exceptional care
• Serve as a resource person regarding available health and social services and resources to the patients, caregivers, facility/referral partners, office staff and clinicians
• Have a deep understanding of Ethizo software and answer questions within the practice about the software
• Ensure all QA recommendations are followed for improvement of patient care or operational needs
• Plan projects thoroughly and systematically to yield results
• Review evaluation studies to determine continuity and effectiveness of care, community relations and image, patient satisfaction, need for additional services or methods to increase revenue
• Document and follow up on reportable incidents and concerns related to customer service issues
• Prepare and submit status reports of activities as required
• Be responsible for branch facility, including but not limited to securing facility maintenance, upkeep, and repair
• Serve as a support person when necessary, when any supporting clinical office or scheduling position is out of the office

• Minimum 5 years of healthcare experience
• Minimum 1 year of supervisory experience
• Organizational development and project management skills
• Working knowledge of regulations and reimbursement within Part B Fee for Service or Physician Value Based contracting
• Excellent observation, verbal and written communication skills

• Bachelor’s degree in a related field
• Familiarity with Ethizo Electronic Medical Record (EMR) system

• Home Office:
  Bingham Farms, MI

• 8:00 AM – 5:00 PM, Monday through Friday

$70,000 - $80,000 USD

Optimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Optimal Care is an equal-opportunity employer.