Patient Registration Rep - Emergency Department - Part-Time

Overview

Join the Emergency Department team at Henry Ford Hospital as a Patient Registration Representative, where you’ll play a vital role in supporting patients and visitors. Following standard operating procedures, you’ll manage patient reception, face-to-face check-ins, pre-registration, insurance eligibility confirmation, and cash collections. This position is key to creating a welcoming and efficient experience for all who enter the Emergency Department.

• Manage patient reception and face-to-face check-ins in the Emergency Department.
• Perform pre-registration, verify insurance eligibility, and assist with cash collections.
• Handle new patient registration and update patient records as needed.
• Address inquiries with professionalism and compassion; advocate for patients to ensure their needs are met.
• Provide exceptional service to patients, visitors, and clinical/non-clinical staff across in-person, telephone, and written communications.
• Instruct others as needed and adapt to a fast-paced environment with frequent interruptions.

• High school diploma or G.E.D. equivalent required.
• One (1) year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting preferred.
• EPIC training/experience preferred.
• Insurance payor systems experience preferred.
• ICD-10 medical terminology experience preferred.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
• Must be willing and able to instruct others.
• Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.

• Organization:
  Corporate Services
• Department: ED & Admittg Reg - HFMH
• Shift: Day Job
• Union Code:
  Not Applicable