Patient Access Coordinator - Oncology

Patient Access Coordinator I

Functions as an administrative staff expert in coordinating services on behalf of the patient and delivering excellent customer service in collaboration with the service area team including physicians, advanced practice providers, supportive services staff, and other support staff within a disease or service‑specific model of care to create a high quality, efficient, safe, and exceptional patient experience.

Will develop relationships and processes to support intake and ongoing coordination of care for patients.

Regularly interacts with and maintains constructive lines of communication with patients, family members, caregivers, disease or service area specific providers and team members, HFHS Physicians, and Community Physicians and office staff.

Actively contributes to an organizational culture.

• High School diploma or G.E.D. equivalent required.
• Associates Degree or two years of college experience preferred.

• Minimum of 3–5 years progressively responsible related work experience necessary to gain in‑depth understanding of organizational policies, procedures, and operations to assume a variety of high‑level administrative details.
• Proven performance in working collaboratively in a multidisciplinary team.
• Knowledgeable of medical electronic information registration and appointment scheduling systems.
• Epic registration experience preferred.
• Must possess a positive attitude.
• Able to apply problem solving and critical thinking skills.
• Must possess strong organizational skills.

• Organization:
  Henry Ford Medical Group
• Department:
  Hematology Oncology - Atrium
• Shift: Day Job
• Union Code:
  Not Applicable