Patient Accounts Representative

Description

Provides professional billing assistance and customer service to patients, insurance representatives, and collection agencies. Ensures that the billing data is correct and stays up-to-date with changes in the hospital billing system.

• Prepares all inpatient/outpatient billings within their patient segment in a timely manner.
• Post all patient accounts adjustments, including refunds, bad debts, financial assistance, debits/credits (admin. adjustments), employee and other discounts
• Obtains financial arrangements on all personal pay patients and patient deductibles.
• Verifies all patient demographics and insurance information is correct.
• Verifies insurance coverage on commercial insurance.
• Follows up on all types of insurance.
• Mails statements to patients after being generated in a timely manner.
• Mails collection letters and makes phone calls to patients that have not made payments.
• Responds to all inquiries regarding patient accounts professionally, in a polite and timely manner.
• Prepares monthly write-off list.
• Sends appropriate accounts to the collection agency.
• Maintains inpatient/outpatient billing files.
• Remains knowledgeable of the fundamentals of hospital billing.
• Performs assigned duties independently with minimum supervision. Recognizes and performs duties that are not directly assigned.
• Able to adapt to change in workload without interference to the quality of work.

• Completes annual education requirements.
• Maintains patient confidentiality at all times.
• Reports to work on time and as scheduled, completes work within designated time.
• Wears identification while on duty.
• Completes in-services and returns in a timely fashion.
• Attends annual review and department in-services, as scheduled.
• Represents the organization in a positive and professional manner.
• Complies with all organizational policies regarding ethical business practices.
• This position is responsible for wholehearted, genuine operations of all aspects of the safety and health program – including compliance with rules and regulations- and for continuously practicing safety and health while performing their duties.
• Perform tasks which are supportive in nature to the essential functions of the job, but which may be altered or redesigned depending upon individual circumstances.

• High school graduate or GED equivalent.
• Minimum of 1 year experience in a hospital billing office or equivalent
• Associates degree preferred.

• Prolonged periods of sitting, standing and walking
• Requires normal vision range
• Requires hand-eye coordination and manual dexterity
• Requires repetitive motion, including data entry and filing.
• Ability to lift/push/pull a minimum of 10 pounds.