Medical Assistant & Phlebotomist

Citadel Health Center is a growing direct primary care office seeking a dependable, professional, and compassionate Medical Assistant / Phlebotomist to join our team. This position is ideal for someone who enjoys working in a small office setting, values meaningful patient relationships, and is comfortable caring for both adults and children.

Citadel Health Center is an independent Direct Primary Care (DPC) practice with a vision to provide distinctively personal Christian healthcare that heals the mind, body, and soul. The DPC model provides access to quality primary care with a simple and affordable monthly membership fee, no matter the client’s insurance status.

• High school diploma or equivalent.
• Prior experience in a healthcare setting preferred.
• Phlebotomy training and experience required.
• Comfort working with children and families required.
• Pediatric blood draw experience preferred, but not required.
• Excellent written and verbal communication skills.
• Proficient computer skills including data entry, typing, scanning, faxing, file management, and electronic transmission of PDF documents. Software may include VOIP phone service, Office 365, Adobe, e-faxing, and Atlas MD, a cloud-based EMR.
• Strong organizational and multitasking abilities.
• Understanding of medical terminology.
• High attention to detail and accuracy.
• Ability to maintain patient confidentiality and comply with HIPAA standards.
• Professional, kind, and calm communication style with patients and coworkers.
• Ability to work independently and as part of a small clinical team.
• Reliable attendance and punctuality.

• Handling front desk duties including patient check-in, check-out, scheduling appointments, and answering phone calls.
• Rooming patients and obtaining vital signs.
• Routine testing including hearing and vision screens and point-of-care testing.
• Administering injections as directed and appropriate to training.
• Performing blood draws and processing specimens for pickup.
• Preparing lab orders and ensuring accurate specimen labeling, documentation, and handling.
• Setting up and assisting physician or nurse practitioner with procedures, including laceration repair, pap/pelvic exams, biopsies, and other office-based procedures.
• Supporting pediatric, adult, and family medicine visits.
• Scheduling outside tests or procedures for patients.
• Coordinating referrals and follow-up care.
• Stocking exam rooms with supplies as needed.
• Conducting inventory of supplies and reporting items to be ordered.
• Maintaining lab, vaccine, medication, and clinical supply areas in an organized manner.
• Assisting in completion of miscellaneous patient forms, including Worker Compensation, Disability, school/camp forms, and other documents as needed.
• Communicating with patients by phone, portal, email, or text according to office workflow and privacy standards.
• Documenting accurately in the electronic medical record.
• Attending staff, educational, or other meetings as required.
• Assisting with general office flow and miscellaneous tasks as needed.
• Light office cleaning.

• Job will start at approximately 30 hours per week with a preferred Monday/Wednesday/Friday work schedule
  . Preferred hours are 7:00 AM - 5:00 PM
  . There may be some flexibility in the exact schedule for the right candidate.
• The anticipated start date is mid-August 2026
  .
• This position may have the opportunity to grow into a 40-hour-per-week position as the practice expands.
• The office is located at:
  900 Dix Street STE 300, Otsego, Michigan

• Competitive hourly pay based on experience.
• Anticipated pay range: $22 - $26/hour
  , depending on experience, phlebotomy skill, Medical Assistant background, pediatric comfort, and overall fit for the practice.

• Paid time off/earned sick time accrued at 1 hour per 30 hours worked.
• Paid holidays when they fall on a regularly scheduled workday.
• Paid short-term disability for eligible employees.
• Health reimbursement benefit may be available for eligible employees through a QSEHRA.
• Retirement benefit anticipated within the next year as part of our growing employee benefits package.
• Scrub reimbursement provided, including employer-paid Citadel Health Center logo embroidery for up to three approved black scrub tops.
• Predictable weekday schedule with no routine nights or weekends.
• Supportive small-team environment.
• Opportunity for professional growth as the practice expands.