Medical Front Desk Receptionist

Job Description

Job Description

Key Responsibilities

• Patient Interaction:Greet patients and visitors warmly, verify personal and insurance information, and ensure all necessary forms are completed accurately
• Scheduling & Coordination:Book, confirm, and reschedule appointments for multiple providers; optimize provider schedules to improve patient satisfaction
• Record Management:Maintain and update health records
• Billing & Payments:Process patient payments, handle billing inquiries
• Phone & Communication Hub:Answer incoming calls, take messages, and route inquiries to the appropriate staff; manage emails and faxes.
• Office Operations:Maintain a tidy reception area, ensure availability of necessary materials, and order/receive office supplies
• Compliance:Follow all healthcare regulations and safety standards at all times

Required Skills & Qualifications

• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Ability to work in a fast-paced, high-volume environment as a team player
• Empathy and patience when dealing with anxious or time-pressed patients
• Familiarity with HIPAA and FWA healthcare privacy laws

Preferred Qualifications

• Experience in a medical office or healthcare setting
• Experience with insurance verification
• Experience with prior authorizations

Work Environment

This is a front-office role in a healthcare setting, requiring frequent interaction with patients, staff, and providers. The environment is fast paced, with attention to detail and adherence to strict confidentiality standards essential.