Case Manager

Job Description

ABOUT US:

Corktown Health’s mission is to advance health and well-being for all with a focus on the LGBTQ+ community. Our culture is inclusive, affirming and accountable, and our vision is health equity for all!

POSITION SUMMARY:

The Case Manager is responsible for providing accessible & culturally competent case management services primarilyto individuals living with HIV including, but not limited to, insurance navigation, assessment of need, service planning, treatment education, adherence counseling (HIV
101), linkages and referrals to public and private services and programs, information dissemination, financial resource management, advocacy, mental health assessment, service plan follow-up, and discharge planning.

• Promotes the organization’s mission, vision, and strategic objectives within assigned area.
• Knowledge of HIV including risk factors, medical care needs, psychosocial challenges and community resources.
• Conducts intakes and psychosocial assessments within required timeframe, ensuring complete, accurate and timely case notes, record-keeping, and reports. Maintains thorough and complete programmatic records to include documentation of services provided and outcomes.
• Develops care plans with clients focusing on access to and continuation in medical care and treatment adherence.
• Identifies resources, advocates and provides guidance/referrals. Facilitates clients’ access to medical treatment, insurance coverage, substance abuse treatment, mental health care, entitlements, community-based programs and other resources.
• Educates clients on health information including risk reduction.
• Monitors clients’ progress and performs required follow up.
• Responds to walk-in clients and phone calls in a timely manner.
• Engages communities and providers in Metropolitan Detroit to develop or expand access to services.
• Maintains documentation in client files and computer data system according to agency standards.
• Represents the agency at community meetings and venues. Participates in outreach activities to promote services and education in the community.
• Collaborates internally and externally to maintain effective relationships.
• Demonstrates effective customer service and problem-solving techniques; upholds a professional environment that promotes teamwork, excellence and respect for patients/clients, their families, coworkers, colleagues and others.
• Upholds compliance efforts. Ensures confidentiality and privacy practices in accordance with agency policies, HIPAA and relevant laws, regulations and contractual obligations.
• Participates in staff meetings and staff development trainings.
• Other duties as assigned.

• Bachelor's Degree in social work or related field required. Case Management certification required within one year of hire.
• Two years case management, social service or related experience required.
• Excellent customer service skills as well as the ability to professionally interact with individuals from diverse populations to accommodate social and cultural differences.
• Familiarity with and ability to navigate and execute software programs (i.e. Microsoft Office, Database, Electronic Health Records).
• Excellent time management, project management, organizational and communication (written and verbal) skills.
• Must complete the following trainings once hired:
  • Certified Application Counselor training within first 60 days
  • MI Bridges Community Partner and Navigation Referral training within first 60 days
  • State Health Insurance Assistance Program certification within first year
  • Certification in HIV counseling and testing required within 6 months of hire.

All applicants are required to provide proof they are fully vaccinated against COVID-19 with an FDA- or WHO-authorized vaccine prior to their start date. Corktown Health also requires annual influenza vaccination. Any exception requested for medical or religious reasons must be documented in writing.

This position does not have any direct reports.

This position may require local travel as well as limited in-state and out-of-state travel. You must be able to provide proof of having a current, valid driver's license, reliable transportation, and current automobile insurance.

• $20.00 - $23.00 per hour based on experience, assigned program area and related degree/licensure requirements.