Office Coordinator Job Lansing area,Michigan USA,Healthcare

Office Coordinator

Lansing, MI 48917

Overview

Pasadena Villa Outpatient is a leading provider of mental health treatment services across the region. As part of Odyssey Behavioral Healthcare, we support individuals along their treatment and recovery journey through integrated mental health treatment services along a full continuum of care including intensive residential, partial hospitalization, and intensive outpatient services.

Our team's foundation is client centered care and clinical excellence through our 5-star service commitment – Respect, Accountability, Integrity, Flexibility, Collaboration, and Service. We are committed to our team and our team is committed to our clients!

Located in the heart of Lansing, Michigan, Pasadena Villa Outpatient Lansing provides convenient access to local amenities and surrounding communities. Our facility is dedicated to supporting adults (18+), offering specialized care for mental health challenges such as depression, anxiety, bipolar disorder, and personality disorders.

Join our team! Be part of our amazing vision of changing lives empowering each client's inherent strengths making a difference in countless lives, while being part of a larger nationwide network that is growing each day!

What we offer

Collaborative environment dedicated to clinical excellence
Multiple Career Development Pathways
Company Supported Continuing Education & Certification
Multiple Health Plan Design Options Available
Flexible Dental & Vision Plan Options
100% Company Paid EAP Emotional Well-Being Support
100% Company Paid Critical Illness (with health enrollment plan)
100% Company Paid Life & ADD
401K with Company Match
Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
Generous Team Member Referral Program
Parental Leave

Position Summary

The Office Coordinator provides customer service and support for day-to-day operations of a highly specialized mental health treatment center offering intensive outpatient and partial hospitalization programming. Position is responsible for client relationship management, client payment collections, medical records management and quality assurance, facility management, and supporting on-site admissions processes.

Relationships and Contacts

Within the organization:
Initiates and maintains frequent and close working relationships with local team members and peers throughout the organization.

Outside the organization:
Initiates and maintains strong professional relationships with clients and families, referral partners and vendors, as needed.

Position Responsibilities

Essential Responsibilities

Greets clients and guests in a warm and welcoming manner.

Ensures facility is welcoming, tidy, and well maintained.

Responsible for using Regions One Pass to make these deposits.

Conducts all medical records activities in a highly confidential manner consistent with both clinical needs and other documentation requirements.

Facilitates communications with the Admissions Coordinator and/or Executive Director as needed for each admission.

Assists with the admissions process, creates client's medical record, and provides new client orientation.

Tracks and maintains a variety of reports in a timely and accurate manner.

Ensures all required safety inspections and other tasks required for licensure are completed within regulatory guidelines.

Responsible for tasks associated with maintaining phone system and IT equipment utilizing help desk staff.

Additional Responsibilities

Can be relied upon to be at work as scheduled and is rarely absent from work, notifying the supervisor if absent.

Reads, understands, and adheres to all company policy statements on ethics, conduct, and conflict of interests; adheres to facility policies, procedures, rules, and regulations.

Maintains positive attitude and acts as a team player with others on the team.

Attends and completes all trainings within assigned time frames as required by the facility.

Main point person to check in clients, order meals/supplies, upload receipts, complete admission paperwork, accept deliveries and be available as needed for client supervision.

Performs other activities as requested, assumes other appropriate operational…