Field Community Health Worker; Wayne or Macomb

Position Responsibilities:

• Serve as an integral member of care teams, applying a hands‑on approach to member engagement.
• Support case management functions and address social determinants of health (SDOH) needs.
• Assist members in improving self‑management of chronic conditions.
• Navigate the healthcare system and promote prevention and health education tailored to community needs.
• Leverage knowledge of the community and shared life experiences to inform interactions with members and community partners.
• Conduct in‑person assessments to understand member care needs, preferences, socioeconomic barriers, and evaluate the home environment.
• Assist members in navigating healthcare and social service systems, coordinate access to basic needs (e.g., housing, food, income, transportation), and schedule physical and behavioral health visits.
• Advocate for members with providers, community resources, schools, and others, including accompanying members to provider visits as requested.
• Identify and address barriers to healthy living and healthcare access, ensuring members can attend their appointments.
• Support highest‑risk, hardest‑to‑reach member cohorts, with a particular focus on members who may have a history of mistrust with the healthcare system.
• Promote and monitor adherence to care plans, providing motivational interviewing to support medication and treatment adherence.
• Provide social support to boost members’ morale and sense of self‑worth, serving as a trustworthy, reliable, non‑judgmental, consistent, and accepting team member.
• Support member self‑management through culturally appropriate health education and coaching.
• Conduct research and in‑person outreach to locate difficult‑to‑contact members to increase assessment completion and participation in clinical programs.
• Build and maintain relationships with providers and community resources to support member referrals and implement community assessments to identify resource gaps.
• Regularly travel to conduct member visits, provider visits, and community‑based visits as needed to ensure effective program administration.
• Work collaboratively with other associates as a member of the care support teams, including care coordinators, housing specialists, and SDOH coordinators.
• Attend community events to connect with members and provide education on case management services.

Use your skills to make an impact

• Must reside in Michigan and have the ability to travel within Wayne or Macomb Counties.
• 2+ years of experience with community resources, health agencies, or social services (e.g., Area Agency on Aging, DME providers, Meals on Wheels).
• Intermediate proficiency in Microsoft Office (Teams, Excel, PowerPoint, Outlook, Word).
• Respect for cultural and demographic diversity.
• Strong written communication skills and advocacy for members at all care levels.

• Community Health Worker training and/or certificate
• Bachelor’s Degree in Social Work or related field.
• Familiarity with state Medicaid program guidelines.
• Experience engaging with Medicaid enrollees, including those with physical and behavioral health needs and varied health literacy.
• Oral and written fluency in English, Arabic, and/or Chaldean Neo‑Aramaic (language assessment required).

Schedule/Time Zone:
Monday through Friday, 8:00 AM – 5:00 PM Eastern Time Zone

Work Location:

Michigan (Wayne and Macomb Counties)

Work Style:
Field Travel Requirements: 75%–90% travel within Wayne and/or Macomb Counties, Michigan

TB Statement:
This patient‑facing role is part of Humana’s Tuberculosis (TB) screening program. Candidates selected for this role must complete TB screening.

Driving Statement:
This role is part of Humana’s Driver Safety Program and requires a valid…