Cosmetic Coordinator - Non-Clinical, Clarkston-MI , MI

Company Overview At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10states, we’ve been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.

This role helps develop business development plans for the practice, assists with managing internal and external marketing strategies and developing a referral network. This role also serves as the point person ensuring proper communication among doctors, management, staff, and referring physicians, and performs receptionist and administrative responsibilities.

• Implements objectives and motivates staff to achieve objectives by training staff on cosmetic products and procedures.
• Coordinate monthly cosmetic seminars for patients, including invitations, presentations, refreshments, and follow-up.
• Provide product consultation and education for patients.
• Develop and identify referral sources and follow up utilizing multiple forms of communication.
• Create monthly specials and corresponding marketing materials, including educational materials, and staff training.
• Serves as key contact for all cosmetic inquiries including those from leads, patients, physicians, and staff members and vendors.
• Facilitate product research.
• Assist with promotion of our social media presence.

• Effectively plan and facilitate monthly team meetings and provide summary to leadership.
• Develops and monitors internal systems including scheduling new patient tracking, patient correspondence, patient retention, and referral source follow-up.
• Develops and maintains internal patient database; identifies target patients for mailing and telephone calls.

• Patient check-in/out: prepares for new patients and established patients, greet patients warmly and advise of any delays in schedules, obtain patient signatures on appropriate forms, and complete encounter forms when necessary.
• Collect payments and provide patient receipts, and scan and file paperwork.
• Answer telephones, screen calls, and take accurate messages.
• Act as liaison between waiting patients and providers.
• Order departmental office supplies as needed.
• Assist with developing and implementing office procedures and organization, including running reports.
• Assess skin care and cosmetic inventory daily to ensure efficiency of orders.
• Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off.

• High School diploma or GED required. Educational focus in sales/social media preferred.
• 1 - 2 years of cosmetic experience required; substantial knowledge of general cosmetic procedures and terminology.
• Proven success meeting sales objectives while ensuring an elevated level of customer service.
• Superior written and verbal communication skills utilized to positively motivate and influence others.
• Commitment to positive customer experience and ability to ensure confidentiality.
• Ability to work both independently and collaboratively within a team, while managing multiple projects simultaneously.
• Strong computer and organizational skills with attention to detail

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status