Admitting Representative

Summary This position is responsible for registration and insurance verification in all registration areas within My Michigan Health. This position will make financial arrangements for patients without insurance or with inadequate insurance. A primary function of this position will be to perform point-of-service collections of co-pay and deductible amounts from patients at the point of discharge in a diplomatic and customer focused manner.

This position must be able to work in a team atmosphere and have good communication skills. This position will also perform miscellaneous related duties as assigned. For casual staff responsible for picking up a minimum of 50% of the requests to provide admitting coverage in any of the Midland, Clare, and Gratiot locations and is responsible for registration and insurance verification of all patients who present to registration.

Summary This position is responsible for registration and insurance verification in all registration areas within My Michigan Health. This position will make financial arrangements for patients without insurance or with inadequate insurance. A primary function of this position will be to perform point-of-service collections of co-pay and deductible amounts from patients at the point of discharge in a diplomatic and customer focused manner.

This position must be able to work in a team atmosphere and have good communication skills. This position will also perform miscellaneous related duties as assigned. For casual staff responsible for picking up a minimum of 50% of the requests to provide admitting coverage in any of the Midland, Clare, and Gratiot locations and is responsible for registration and insurance verification of all patients who present to registration.

• (40%)
  * Collects co-pay amounts, posts the payment in the computer, prints receipts, balance cash at end of shift. Provides patients with pre-printed materials.
• (20%)
  * Meets with the patient and/or family to explain insurance coverage, treatment costs, hospital billing policies and to inform them of their financial obligations upon discharge. Sets up payment plans.
• (20%)
  * Makes financial arrangements for patients without insurance or with inadequate insurance coverage and communicates available financial assistances program for self-pay patients.
• (20%)
  * Accesses insurance eligibility websites to verify benefits and coverage. Able to assess co-pay and deductible amounts and document the information.

• Perform inpatient admission functions, including direct admits and emergency department admissions.
• Includes obtaining signatures for admission consent, Important Message from Medicare, review of patient emergency contacts, clergy information and notification of house chaplain.
• Collects patient demographics to complete a registration accurately including documentation of MSP information for Medicare patients.
• Uses available tools to verify patient identification.
• Process Medical Outpatient, Invasive Radiology, OB checks and Cardiac Catheterization registrations (all are future dated registrations).
• Carries our special projects as assigned by supervisor.
• All of duties as assigned.

• FINGERPRIN - Fingerprinting Required Equivalent Experience -

• High School Diploma or GED

• One year experience working with insurance and patient accounts required.
• Typing skills and basic personal computer knowledge needed to enter patient information.
• Basic math proficiency and customer service skills.
• Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear an understandable manner.
• Maintains confidentiality with all patient information and data obtained.
• Knowledge of medical terminology and medical office practices, policies and procedures as normally acquired through experience working in the medical center or similar setting preferred.
• Four (4) years experience working in a hospital setting with insurance, registration and collections preferred.
• CHAA certification preferred.
• My Michigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows.
• An employee may be required to participate in further learning opportunities offered by My Michigan Health.

• Exposure to stressful situations, including those involving…