Senior Patient Service Representative - Float Coverage

Job Title: Patient Service Representative
- Float/Coverage

Primary Location :
Mary Free Bed East side locations

Department :
Mary Free Bed Orthotics & Prosthetics + Bionics
- Saginaw, Flint, Troy and Lansing

Weekly Schedule Hours : 40 hours, Monday
- Friday, No holidays or weekends

Compensation: starting at $24.94 and goes up based on experience

This role is a float/coverage role. Must have flexibility with schedule and willingness to travel. There is the ability to be remote on occasions.

Benefits provided:
Mileage reimbursement, PTO, tuition reimbursement, Vision, Medical & Dental insurance, and so much more!

The Senior Patient Service Representative at Munson is responsible to greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk including appointment check-in and out, registration, authorization/verification of insurance(s), explanation of benefits; collection of co-pays, assistance with way finding, or other services or resources for a program specific multi-discipline department.

The person in this role must interact in a customer focused manner during referral processing, provide office support for all Scheduling and Patient Financial Services staff and work cooperatively with other departments and outpatient staff/leadership to assure financial reimbursement for outpatient services. In addition, the Senior Patient Service Representative will provide training support and compliance and education requirements for the Patient Service Representative team.

Essential Job Responsibilities

· Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk

· Accurately collect and analyze all required demographic, insurance/financial, and clinical data elements necessary to pre-register and register all types of patients

· Coordinate/schedule initial evaluation and subsequent patient appointments for multi-disciplines based on patient needs

· Manage calls from insurance/care managers to coordinate multi discipline care for patients

· Collect any expected charge for service provided and complete timely posting of cash collections, accepting and generating appropriate receipts for monies and credit card payments received; provide financial guidance to achieve a mutually acceptable resolution of the expected self-pay balance including options of payment and charity care

· Receive and properly respond to telephone, electronic, or face-to-face inquiries from patients or their legal representatives

· Perform all other appropriate activities as directed and as necessary to meet the patient’s needs and to achieve expected departmental and organizational outcomes

· Provide various other responsibilities and clerical/therapist support as delegated by Manager

· Receive and properly respond to telephone, electronic, or face-to-face inquiries from patients or their legal representatives.

o May also be assigned escalated issues and inquiries

· Provide training support functions as assigned:

o Provide and update training materials for new PSR orientation o Observe and provide back up support to new PSR’s as they transition to full responsibility of their job duties o Provide EMR training to any new or established employee including scheduling appointments, registration, checking patients in/out, and printing reports o Provide coverage and serve as the full time PSR for new off-site locations until new staff are successfully on-boarded o Travel to existing and new offsite locations to train on PSR job duties o Assist in implementation of new processes/protocols as they roll out across new locations and follow up to verify accuracy

· Provide support functions for compliance and education:

o…