Front Desk Agent

Overview

The Highlands is seeking friendly and professional Front Desk Agents to join our team. As a Front Desk Agent, you will be the first point of contact for guests and play a key role in creating a welcoming and memorable experience. In this role, you will greet guests, assist with check-ins and check-outs, answer questions, and help resolve any concerns during their stay.

Our goal is to provide exceptional hospitality and create experiences that inspire guests to return year after year.

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
• Dining Discounts – Receive 25% off at Boyne restaurants.
• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
• Free Water Park Passes – Access to Avalanche Bay Water Park.
• Lodging Discounts – Special rates for friends and family.
• Tuition Reimbursement – Support for continuing education.
• Housing Availability – First-come, first-served team member housing.
• Health Insurance – Available for Full-Time Year-Round Team Members.
• Ally Health – Access to health services for all employees.

Visit our website for all of our amazing perks, view testimonials, and more!

Our Core Values: LEADS by Serving

At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.

• Long-Term Thinking
• Excellence in Execution
• Attitude is Everything
• Develop Create People
• Serve our team members first so they can, in turn, serve our guests and community

• Register, process, and greet guests and owners promptly and professionally.

• Coordinate with Housekeeping to notify them of all checkouts, late checkouts, and early check-ins.

• Arrange fulfillment of guest services by working closely with Bell Services, Housekeeping, and Reservations.

• Verify all reservation information at check-in, including name, address, payment method, and check-out date/time, ensuring all guests establish credit upon arrival.

• Follow all cash handling procedures and maintain knowledge of credit card and traveler’s check policies.

• Maintain a thorough knowledge of room rates, room types, and locations across the property.

• Organize, secure, and maintain files and records in accordance with document retention and confidentiality policies.

• Maintain awareness of group functions, including locations, schedules, and meal offerings.

• Develop a working knowledge of all resort amenities, services, and local attractions.

• Answer phones promptly using proper telephone etiquette and approved scripts.

• Utilize the property management system effectively for reservations and guest services.

• Follow all company safety and security policies and procedures. Report accidents, injuries, or unsafe conditions to management.

• Remain alert to suspicious or undesirable persons on property premises.

• Keep the Front Office Manager or Supervisor informed of any issues or unusual situations that may affect operations or guest satisfaction.

• Must be 18 years of age or older

• Ability to work in a fast-paced environment

• Must be able to stand for extended periods

• Must be available to work flexible hours, including days, evenings, weekends, and holidays

• Basic computer skills required (Microsoft Office knowledge a plus)