Valet Attendant - Lansing, MI

Job Overview

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. PMC provides valet, self‑parking, shuttle, event, and porter/bell services to hotels, resorts, healthcare facilities, and event venues. The Hospitality Valet Attendant – Luxury Hotels, Resorts & Events will work in full‑time or part‑time shifts, report to the Guest Service Coordinator, and receive an hourly wage plus tips ranging from $13.00 to $20.00+ per hour plus tips.

Provide courteous, efficient, and safe valet services while ensuring vehicle security. Responsibilities include greeting guests, managing drop‑offs and pick‑ups, controlling traffic flow, and addressing inquiries professionally.

• Conduct vehicle damage inspections and document parking locations on claim tickets.
• Safely and efficiently park and retrieve vehicles while adhering to key handling and safety protocols.
• Maintain attendance and time‑keeping compliance, including accurate tip reporting.
• Keep valet areas clean, organized, and presentable.
• Handle challenging situations professionally, resolve problems promptly, and support team cohesion.
• Maintain regular attendance, arrive on time, in uniform, and groomed; uphold PMC safety and operational standards.
• Perform additional tasks as needed, attend required staff meetings, and complete training modules promptly.

• High school diploma or GED; customer service experience preferred.
• Valid driver’s license, reliable transportation, and a clean driving record (no more than three moving violations in three years). Background check required.
• Exceptional guest service skills, including professional communication, active listening, and personalized assistance.
• Strong organizational abilities and adaptability to changing work environments and competing demands.
• Dependability, adherence to safety procedures, and efficient use of equipment.
• Physical stamina to stand, walk, and lift up to 50 lbs. in varied weather conditions; flexible to work nights, weekends, and holidays.

Requires standing, walking, and lifting, often outdoors in varied weather. Must maintain professional appearance and grooming standards. Work occurs indoors and outdoors, including on‑site parking facilities and corporate settings, with exposure to noise, moving vehicles, and elements.

Employees may use personal cell phones for work communication and access to work applications. Reimbursement follows company policy.

PMC reflects pay transparency and equity, complying with federal, state, and local laws on compensation and pay equality.

• Health Benefits – Medical, vision, and dental insurance upon eligibility.
• 401(k) plan upon eligibility.
• Supplemental Insurance – Life and critical illness coverage.
• Bonus opportunities.
• Internal leadership development program.
• Paid time off and paid training.
• Tuition assistance through Bellevue University – up to $5,250 per year.
• Nationwide discounts via Perks at Work.
• Military‑friendly employer.

Employment is at‑will, meaning either party may terminate the relationship at any time and for any reason with or without notice. A 120‑day introductory period applies.

Position is classified as non‑exempt; eligible for overtime pay for hours over 40 in a workweek at one and a half times the regular rate. All wages meet or exceed local minimum wages.

PMC complies with all state‑specific required and FMLA paid leave requirements, including sick leave and state paid family leave.

Parking Management Company is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

PMC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and uphold equal employment opportunity. This job description will be periodically reviewed as duties evolve.