Banquet Captain-Specializing in Guest Service

Banquet Captain-Specializing in Guest Service & Experience

Job Category: Banquet

Requisition Number: BANQU
061385

Pay scale: $22-24.00/hour

AC & HH Lansing
MIACLA | 417
3150

E. Michigan Ave
Lansing, MI 48912, USA

• Supervising the Banquet team with enthusiasm, precision, and clear direction.
• Partnering with the Banquet Manager to ensure every detail, from audio‑visual setups to food and beverage service, exceeds guest expectations.
• Leading by example to foster a culture of exceptional guest service, quality, teamwork, and timeliness.
• Providing outstanding service to all guests, making their event experience unforgettable.
• Greeting guests warmly and ensuring their needs are met throughout the event.
• Communicating effectively with guests about menu options and special requests.
• Anticipating guest needs and monitoring their satisfaction during dining and event experiences.

• Overseeing setup, execution, and cleanup of events, ensuring everything runs smoothly.
• Assisting with food and beverage delivery from staging areas to guests as needed.
• Helping other team members during peak periods to meet guest requests promptly.
• Training team members on serving plated and reception‑style meals (training provided).

• Performing side work to prepare for upcoming events.
• Ensuring all service areas are kept clean and safe at all times.
• Maintaining a professional and personable appearance to represent the venue.
• Responding promptly and courteously to guest and team member requests.

• Taking on additional duties as assigned to support the success of events and the team.

• Competitive wages.
• Full‑time associates eligible for a comprehensive benefits package: medical, dental, vision plans; life insurance; short‑term and long‑term disability; 401(k); tuition assistance; discounted room rates at Concord managed hotels; training and development; career advancement opportunities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.