Front Desk Agent

# Front Desk Agent Rothbury, MI 49452## Overview Salary Range $16.00 Hourly Position Type Full-Time/Part-Time Education Level High School

Travel Percentage None Category Customer  Service## Description####
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* Summary:

** To ensure that all guests at the Double JJ Resort are receiving the best guest service.  Your duties will consist of but are not limited to maintaining the organization and cleanliness of the front desk and office, check guests in and out of their rooms, answer any and all guest questions and complaints, and follow the correct checklist of daily tasks.
** Responsibilities:
*** Maintain the frontier spirit with a positive attitude and overall cheerful demeanor at all times.
* Be in proper uniform at all times.
* Demonstrate knowledge of all emergency procedures and company protocols
* Demonstrate a basic knowledge of all areas of the resort
* Be able to provide excellent guest service.
* Properly check guest in and out of their rooms according to the company standard and ensuring all paperwork is filled out properly.
* Be able to access, read, and accurately input information using a moderately complex computer system.
* The Front Desk is part of the Rooms Division, which also includes Reservations and Housekeeping. Front Desk Agents may be asked to share job duties with additional areas.
* All other duties as assigned## Qualifications####
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* Qualifications:

*** Basic mathematical skills (addition, subtraction, multiplication, and division)
* Basic computer skills using Microsoft Office programs
* Handling cash
* Excellent written and verbal communication skills
* Be available to work holidays, weekends, and evenings
* Able to sit and stand for long periods of time
* Able to easily lift minimum of 30lbs
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