Front Desk Reception- Lansing

Front Desk & Guest Care

Pay Range: $16/hour.

Shift: 3pm-11pm.

• Must have weekend availability.

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you!

We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues, ensuring all are met to satisfaction in a timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Communicate with various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

We offer competitive wages. Full‑time associates are eligible to participate in a comprehensive benefit package, including medical/dental/vision plans, life insurance, short‑ and long‑term disability options, 401(k) options, tuition assistance, discounted room rates at Concord‑managed hotels, as well as training and development and career advancement opportunities.

Our culture is based on our five Cornerstones—Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates. We strive to hire the best associates in the market and value each person. We provide a culture where you are valued, and our Associate First policy is a way of life. At Concord, you can utilize your hospitality talents with a company that cares about you and your development.

We organize many fun activities on property to keep our associates engaged and show that we care.

You take pride in your work and in your employer to ensure we exceed our guests’ expectations. If this is you, we want you to contact us now. If you are seeking a position where you can grow and be part of a fun team, this job may be your answer.

We are proud to be an EEO employer M/F/D/V. We maintain a drug‑free workplace.