Front Desk Reception- Lansing

Front Desk Reception - Downtown Lansing! 3pm-11pm

Posted on July 2, 2026

600

E. Michigan Ave.
Lansing, MI 48823, USA

• Front Office
• Full-Time
• Requisition #: FRONT
  061962

Front Desk & Guest Care

Pay Range: $16/hour. 3pm-11pm

* Must have weekend availability

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you!

We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

• Assist guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues, ensuring timely satisfaction
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Communicate effectively with various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

• Competitive wages
• Medical/dental/vision plans
• Life insurance
• Short- and long-term disability options
• 401(k) options
• Tuition assistance
• Discounted room rates at Concord managed hotels
• Training & development and career advancement opportunities

Our culture is based on our five Cornerstones:
Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development.

We do many fun things on property to stay engaged with our associates and show you we care about you.

• Team Player – Works well as a member of a group
• Detail Oriented – Capable of carrying out a given task with all details necessary to get the task done well
• Enthusiastic – Shows intense and eager enjoyment and interest
• Self-Starter – Inspired to perform without outside help
• Growth Opportunities – Inspired to perform well by the chance to take on more responsibility
• High School or better (Preferred)

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.