Assistant Lodge Manager

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Full Time Regular Management LEELANAU SANDS LODGE, Peshawbestown, MI, US

6 days ago Requisition

Salary Range: $43,888.00 To $48,906.00 Annually

JOIN A WINNING TEAM!

Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing our core values of Fun, Integrity, Communication, and Teamwork.

• One FREE meal per shift
• 401K with match (after 1 year) plus weekly contributions
• Weekly Pay Days and Daily Pay Available
• Paid Time Off (PTO), Paid Holidays & Jury Pay
• Voluntary Vision
• Voluntary AFLAC Plans Available
• Gas Discounts at our Markets
• Cannabis Store Discounts
• Giftshop and Food Discounts
• Employee appreciation events and prizes

• Paid Bereavement
• Life Insurance Coverage
• Voluntary Short and Long Term Disability Coverage
• Voluntary AFLAC Plans Available
• Competitive Medical, Dental, Prescription Plans

This position is responsible for directing and supervising the daily activities of the Lodge staff. The Assistant Manager will operate as the authority in guest services dealing with all individual guest issues as they occur and resolving the issues to a satisfactory outcome for the guest.

• Oversee service and inspect product quality in accordance with property image, ensuring efficient, top quality guest services and profitable operations.
• Provide leadership to create an environment that provides teamwork, learning, customer satisfaction and high standards of service with continuous improvement.
• Resolve daily accounting discrepancies, including missing or incorrect casino vouchers.
• Work in capacity as Lodge Front Line as necessary.
• Collaborate with Supervisors to establish, revise and review department policies and procedures.
• Train supervisors on all Human Resources processes regarding employment policies and procedures.
• Assist in the selection, training and review of all department staff.
• Delegate work duties to staff to attain objectives, monitor progress and follow up on delegated tasks.
• Maintain a high level of professional appearance, demeanor and ethics in dealing with guests, co‑workers and subordinates.
• Monitor room availability and revenue; maximize revenue/occupancy.
• Plan and enter work schedules into the timekeeping system to ensure adequate guest services, control overtime and operate within a budget.
• Practice and enforce proper key control.
• Work with maintenance to ensure proper room operations and submit necessary work orders.
• Submit written reports to Lodge Manager on a scheduled basis.
• Monitor productivity and control expenses to minimize waste.
• Maintain workable controls and adequate inventory of cleaning supplies, linens, guest supplies and Lodge gift shop merchandise with month‑end inventory and other essential supplies.
• Plan agenda and chair department meetings on a scheduled basis.
• Willingness to cross‑train and provide support in related areas of operations.
• Perform other duties as assigned.

• Excellent customer service and communication skills, verbal and written.
• Team player with a positive attitude.
• Highly organized and able to handle multiple tasks simultaneously.
• Capable of completing tasks and projects in a timely manner by prioritizing obligations.
• Ability to work with diverse personalities while maintaining superior levels of customer satisfaction.
• Responds to supervisory guidance and accepts constructive criticism.
• Quick to adjust to a changing work environment and flexible to change.

• Minimum 18 years of age.
• One‑year prior supervisory experience required.
• Associate’s degree in Hospitality Management or related field preferred; equivalent combination of education and experience may be considered.

Valid Michigan driver’s license; insurable by the Tribe’s insurance…