Lifecycle Services Team Lead

Description Overview

As Team Lead – Employee Lifecycle Services, you will be part of our People Solutions function, our winning team of HR Rockstars with the mission of championing the design and execution of HR services that deliver value to the organization, while driving efficiency, effectiveness, and delivering a superior employee experience throughout all the moments that matter.

This is a working leader role that will supervise a team of HR Professionals responsible for:

• Providing excellent support to Perrigo employees on all their HR related queries,
• Ensuring the administration that underpins all employee lifecycle processes, from Hire to Exit, is completed accurately, on time, in full compliance with legal and internal requirements and to full stakeholder satisfaction.

• Provide daily direction and coaching, aiding with prioritization and fostering an environment of teamwork, engagement and development
• Manage busy service request queues, triaging, assigning, and resolving inquiries and support requests raised by Perrigo employees, managers, and HR colleagues
• Monitor team workload ensuring it is fairly distributed and in line with team members’ capacity & capabilities (e.g. languages)
• Act as a point of escalation for the employee lifecycle coordinators, engaging relevant specialist and/or expert teams when required, and further escalating when justified
• Oversee end-to-end lifecycle case administration (onboarding, offboarding, cross-boarding, etc.) ensuring People Solutions Standard Operating Procedures are correctly leveraged to provide superior employee, manager and candidate experience
• Ensure employees’ information is adequately maintained across HR systems, in full compliance with GDPR/Data privacy & protection regulations, legal requirements and Perrigo standards. Ensure all necessary details are transmitted to payroll teams to ensure accurate payroll processing
• Oversee maintenance of electronic files ensuring that folders are kept as streamlined as possible – regularly archiving and purging information in line with Perrigo standards as well as GDPR/Data privacy & protection regulations
• Monitor immigration compliance over the lifecycle of employees in all countries under your domain, flagging any upcoming renewals and potential issues and escalating to relevant specialists as appropriate.
• Proactively ensure all self- service information and guidance on all employee lifecycle processes is up to date, relevant and accessible to all Employees and People Managers
• Ensure a positive experience for all Employees and People Managers, even when processes and situations are challenging ones, by maintaining respect for individuals and delivering excellent customer service at all times. Role model this with your team.
• Manage adherence to defined KPIs including SLAs, leveraging leading measures to identify potential issues as early as possible and ensuring they are resolved in a timely manner and in line with People Solutions governance and escalation process
• Analyze and report on teams’ performance, celebrating achievements, identifying opportunities for improvement, and undertaking appropriate actions
• Proactively analyze case data to identify patterns or trends
• Maintain excellent relationship with stakeholders providing them with meaningful and actionable insights that can help improve process performance end-to-end
• Ensure high quality collaboration with all other People Solutions teams to ensure alignment and consistency of services delivered
• Foster a culture of service excellence with your team and peers, role-modelling this and coaching your team members to deliver true best in class services to all
• Foster a culture of knowledge management through maintaining comprehensive standard operating procedures and/or work instructions to allow efficient & effective service delivery for each services provided by Employee Lifecycle Service Delivery Team, ensuring country specific variations are fully understood and documented
• Actively participate to the validation and testing of our new technology releases

• Bachelor’s degree in Business, Human Resources or related field highly…