Lifecycle Services Team Lead

Overview

At Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All. We are a Top 10 player in the European Consumer Self-Care market and the largest U.S. store brand provider of over the counter and infant formula. We are dedicated to providing The Best Self-Care for Everyone. We are Perrigo. We are committed to enhancing the wellbeing of our colleagues and consumers alike, fostering an inclusive, collaborative culture where each person can experience a sense of belonging.

Join us on our One Perrigo journey as we evolve to win in self-care.

As Team Lead – Employee Lifecycle Services, you will be part of our People Solutions function, driving the design and execution of HR services that deliver value to the organization, while driving efficiency, effectiveness, and delivering a superior employee experience throughout all the moments that matter.

• Provide excellent support to Perrigo employees on all HR related queries.
• Ensure the administration that underpins all employee lifecycle processes, from Hire to Exit, is completed accurately, on time, in full compliance with legal and internal requirements and to full stakeholder satisfaction.
• Provide daily direction and coaching, aiding with prioritization and fostering an environment of teamwork, engagement and development.
• Manage busy service request queues, triaging, assigning, and resolving inquiries and support requests raised by Perrigo employees, managers, and HR colleagues.
• Monitor team workload ensuring it is fairly distributed and in line with team members’ capacity and capabilities (e.g., languages).
• Act as a point of escalation for the employee lifecycle coordinators, engaging relevant specialists and/or expert teams when required, and escalate when justified.
• Oversee end-to-end lifecycle case administration (onboarding, offboarding, cross-boarding, etc.) ensuring People Solutions Standard Operating Procedures are correctly leveraged to provide superior employee, manager and candidate experience.
• Ensure employees’ information is adequately maintained across HR systems, in full compliance with GDPR/Data privacy & protection regulations, legal requirements and Perrigo standards, and that necessary details are transmitted to payroll teams for accurate payroll processing.
• Oversee maintenance of electronic files, keeping folders streamlined and regularly archived or purged in line with Perrigo standards and GDPR regulations.
• Monitor immigration compliance over the lifecycle of employees in all countries under your domain, flagging upcoming renewals and potential issues and escalating to relevant specialists as appropriate.
• Proactively ensure all self-service information and guidance on all employee lifecycle processes is up to date, relevant and accessible to all Employees and People Managers.
• Ensure a positive experience for all Employees and People Managers, even when processes and situations are challenging, by maintaining respect for individuals and delivering excellent customer service at all times. Role model this with your team.
• Manage adherence to defined KPIs including SLAs, using leading measures to identify issues early and ensure timely resolution in line with governance and escalation processes.
• Analyze and report on teams’ performance, celebrate achievements, identify opportunities for improvement, and undertake appropriate actions.
• Proactively analyze case data to identify patterns or trends and maintain excellent relationships with stakeholders providing meaningful insights to improve performance end-to-end.
• Ensure high-quality collaboration with all other People Solutions teams to ensure alignment and consistency of services delivered.
• Foster a culture of service excellence within the team and peers, coaching team members to deliver best-in-class services.
• Foster a culture of knowledge management by maintaining comprehensive standard operating procedures and/or work instructions to enable efficient service delivery, ensuring country-specific variations are understood and documented.
• Actively participate in the validation and testing of our new…