Lansing, MI - IT - DTMB - Agency Services - DHHS - Business Process Reengineering

Overview

Job Title: Senior Business Process Reengineering Specialist (BPRS)

DTMB is seeking a Senior Business Process Reengineering Specialist (BPRS) to serve as a Subject Matter Expert (SME) for five long-standing web applications built on .NET, SQL Server, Teradata. The BPRS will systematically analyze current-state business processes, application behavior, and data flows to identify gaps that impact efficiency, risk, compliance, and service delivery. The role is responsible for making decisions with the consent and guidance of DTMB management, designing and implementing future-state (“to-be”) processes and system improvements that deliver measurable outcomes.

• Develop a comprehensive understanding of five web applications, including their underlying architecture, business functions, workflows, and data flows.
• Provide ongoing maintenance and operational support (KTLO) as well as support for new initiatives and enhancement projects.
• Analyze current-state processes and system designs, and design, develop, and implement future-state processes and workflows to improve efficiency, scalability, compliance, and service delivery.
• Facilitate cross-functional working sessions with architects, developers, business analysts, QA, business stakeholders, and security teams to establish shared understanding, resolve ambiguity, and enable informed decision-making.
• Elicit, document, and translate clear, complete, and testable business requirements for both technical and non-technical stakeholders.
• Create, update, and maintain process, system, and training documentation in alignment with SEM/SUITE standards.
• Work closely with the Project Manager—or independently when required—to guide and oversee effective use of Azure Dev Ops (ADO) for agile planning, backlog management, delivery tracking, and reporting.
• Define measurable success criteria and ensure alignment between business units and DTMB in support of operational and strategic objectives.
• Provide oversight, coaching, and training to business analysts, developers, QA staff, and subject matter experts, tailoring guidance to business needs.
• Lead application modernization initiatives, including the incremental transformation of legacy systems.

• Extensive experience in business analysis, systems analysis, testing, documentation, training, and service delivery.
• Proven ability to analyze and design current-state (as-is) and future-state (to-be) process models and workflows.
• Proficiency in developing process, workflow, and data-flow diagrams.
• Strong experience creating system and functional documentation, test cases covering multiple scenarios, and training materials in alignment with SEM/SUITE standards.
• Demonstrated experience leading full-scale projects through planning, execution, and delivery.
• Proven success in modernizing legacy systems and transitioning them to a contemporary framework.
• General knowledge of .NET, SQL Server, Teradata, and Azure Dev Ops.
• ITIL certification (or equivalent).
• Familiarity with Lean and Six Sigma concepts as applied within IT delivery, application modernization, and system-supported business processes.
• Familiarity with ITIL-based service management practices in the context of application operation and change management.

• Application and Business Process SME – 12 years
• Business Analyst and Systems Analyst – 12 years
• Understanding BA, Dev, QA roles and responsibilities – 12 years
• Azure Dev Ops (Pipelines and tracking various types of work items) – 10 years
• Agile Methodologies – 10 years
• As-is/to-be processes and content creation – 10 years
• SEM/SUITE Methodologies – 10 years
• IT and Product roadmap creation – 10 years
• User manual, workflow, and data flow creation – 10 years
• System Security Plans (SSP), NIST Controls, and Authority To Operate (ATO) Processes – 5 years
• Risk analysis and remediation using POAMs – 5 years
• IT Service Management Concepts (ITIL) – 5 years

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund