Lead Specialist, UX Designer

This job is with Pearson, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Role Title :
Lead Specialist, UX Designer
Description :
This role aligns to Content Strategy Lead

Location:

Hoboken (Hybrid)
T   he Role
We're looking for a Content Strategy Lead with a strong editorial and UX writing background to champion strategic thinking and help launch a new product for higher education.
You'll partner closely with design, product, and engineering teams and be responsible for:
Developing content frameworks that scale across the product experience
Defining the voice, tone, and messaging strategy in alignment with brand guidelines
Creating intuitive, user-centered content that drives engagement and learning outcomes
Structuring information hierarchies and providing guidance around navigation to best support our users
You will be challenged in an organization that values vision, execution, and persistence. You will take ownership of our content by solving complex communication problems in clear, accessible ways. Content Strategists at Pearson are embedded within product teams that are deeply collaborative, and each member is directly responsible for the team's success.
What You'll Own
As a critical partner on our team, you will define and develop content strategy for full end-to-end user experiences. You'll collaborate with design, product, marketing, and engineering teams throughout the product development process to understand and advocate for user needs through a content lens.
Write clear, concise UX copy including navigation, onboarding flows, error messages, and instructional content
Establish and maintain brand voice and tone guidelines that ensure consistency across all product touchpoints
Define key metrics to track content effectiveness and business impact
Approach an open-ended problem space with clarity and strategic vision
Think holistically about the content ecosystem and how it supports the user journey
Guide content testing and user research, ensuring clarity and consistency
Be data-driven and iteratively improve the content experience (e.g. pilots and A/B Testing)
Develop content for AI-driven teaching and learning experiences
About You
You bring 7+ years of content strategy and UX writing expertise with a portfolio that demonstrates impact, and you're someone who leads through clarity, collaboration, and user advocacy. Additionally, you are:
A strategic thinker and bring pragmatic judgment to every decision, whether you're facilitating content research, advocating for the right level of polish, or navigating technical constraints
Equally comfortable crafting precise micro-copy and designing scalable content systems, always grounding your work in what users actually need
Able to thrive in cross-functional environments where collaboration is the default-partnering seamlessly with designers, product managers, engineers, and stakeholders to solve complex problems
What You'll Get
Pearson is on a mission to build a direct, lifelong relationship with millions of learners around the world.  As the world's leading learning company, with 18,000+ employees across 70 countries, we reach learners at critical moments of growth, through content, assessment, and digital experiences that shape education, careers, and opportunity at a global scale.
Now, Higher Education is entering its next chapter.  We're in the midst of a deep digital and AI transformation...reimagining learning as agentic, adaptive, and human-centered. Our teams are designing intelligent learning products that don't just deliver information, but actively coach, challenge, and partner with learners, grounded in Socratic principles, critical thinking, and pedagogical rigor.
This is a rare moment to shape the future of learning. Designers at Pearson are helping define how AI shows up in education with intention, ethics, and craft. We are creating experiences that evolve alongside tomorrow's students, instructors, and institutions. From agentic study companions to AI-powered course creation tools, we're building systems that amplify curiosity, agency,…