Development Operations Specialist

Reports To:

Director of Professional Learning/Process & Operations
Department/Team:
Instructional Product Development

Supervisory Responsibilities:

None
FLSA Status:
Exempt

Location:

Lansing, MI office and remote, per the hybrid work guidelines:
Posting Salary Range: $61,200 - $68,300

Love making complex systems run smoothly? The Development Operations Specialist is the operational backbone of Instructional Product Development, bringing clarity, consistency, and quality to workflows, tools, and processes. If you enjoy creating order, supporting teams, and using tools (including AI) to work smarter, this role is worth a look!

Watch this short video clip to learn more about the position.

The Development Operations Specialist supports the efficient, consistent, and high-quality execution of operational processes within the Instructional Product Development (iPD) department. Working closely with the Process and Operations team, including project managers, this role supports systems, workflows, documentation, and quality processes that enable teams to work effectively across tools and platforms.

The Development Operations Specialist serves as a key operational and systems support resource, helping to maintain stability, clarity, and continuity across processes while supporting ongoing improvement efforts. This position requires strong systems thinking, attention to detail, and the ability to work independently.

Michigan Virtual is a Lansing-based nonprofit 501(c)(3) organization dedicated to advancing education through research, innovation, policy, and digital learning solutions.

Our mission is to maximize learning and teaching by bringing together the best in people and technology.

Our vision is to be Michigan's leader in innovation in education.

We serve over 300 full- and part-time employees who are passionate about making a difference for students, educators, and families across Michigan.

• We believe in a culture of caring. At Michigan Virtual, every team member is welcomed, heard, and valued.
• Our monthly Culture Committee creates opportunities for connection, reviews staff feedback, and champions a positive workplace.
• We emphasize professional growth and continuous learning for all of our employees.
• Our highly collaborative workplace fosters opportunities to use your unique skills, abilities and perspectives in service of our partners and constituents.

Our strategic plan guides us through 2030 as we help shape a more flexible and equitable K–12 education system in Michigan. To learn more, visit: (Use the "Apply for this Job" box below)./

• Competitive pay
• Medical, dental, and vision coverage effective on your date of hire
• 403(b) retirement plan with employer match
• 160 hours of vacation and 72 hours of sick leave annually
• Paid professional development
• Flexible scheduling and hybrid work options
• Social events, like holiday outings, picnics, and volunteer opportunities
• A supportive, people-first work environment

Work That Makes a Difference. Culture That Makes It Possible.

Apply now and help us build the future of education in Michigan! A member of our Human Resources team will review application materials throughout the posting. Yes, all submissions are reviewed by a real person! If you are selected to move forward in the process, we will reach out with details. If you are not moved forward, we will let you know that, as well.

We will start this process after the posting closes in mid February.

• Support and maintain operational processes, workflows, and documentation for the Instructional Product Development department.
• Support the department by maintaining systems, tools, documentation, and reporting that enable effective project execution.
• Support internal and external quality assurance and audit processes, including documentation, scheduling, and coordination.
• Establish and maintain consistent organizational structures for shared files, templates, documentation, and resources.
• Support the administration and ongoing maintenance of departmental tools and platforms, including access, configuration, and system organization.
• Leverage AI tools, where appropriate, to enhance efficiency and creativity in daily workflows, while exercising professional judgment to ensure accuracy, ethics, and data privacy.
• Assist with data collection, validation, reporting, and dashboard maintenance to support operational visibility and decision-making.
• Coordinate recurring workflows and cross-team processes, ensuring timelines, dependencies, and deliverables are met.
• Investigate and support resolution of system, workflow, or process-related issues in collaboration with internal teams.
• Create and maintain internal documentation, job aids, and process guidance to support continuity and reduce reliance on institutional knowledge.
• Support onboarding and training for team members by ensuring access to tools and documentation and…