IT Desktop Support Technician

We are looking for a Desktop Support Technician to join a local enterprise company’s IT department. This role is contract‑to‑hire and the ideal candidate can be a recent IT graduate, an intern, or an entry‑level support professional who wants to grow in a supportive environment.

• Diagnose and resolve software and hardware incidents on Windows and Mac operating systems.
• Swap out laptops/desktops, deploy Windows 10/11, and re‑image machines from Windows 10 to Windows 11.
• Assist users with IT incidents, taking ownership of issues and implementing temporary or permanent fixes.
• Escalate incidents to other support teams as necessary.
• Record, update, and document requests using the IT service desk system.
• Install and configure new IT equipment.
• Resolve incidents involving printers, copiers, and scanners.
• Maintain a first‑class level of customer service.

• Prior helpdesk, desktop support, or PC technician experience preferred.
• IT certifications (e.g., CompTIA) desirable.
• Strong troubleshooting skills and a customer‑service mindset.

• Medical, dental & vision benefits from day one.
• Critical illness, accident & hospital coverage.
• 401(k) retirement plan – pre‑tax and Roth contributions.
• Life insurance (voluntary & AD&D), short‑ and long‑term disability.
• Health Spending Account (HSA), transportation benefits.
• Employee Assistance Program; PTO, vacation, sick leave.

Fully onsite in Lansing, MI.

$18.00 – $22.00 per hour (contract‑to‑hire).

This position is anticipated to close on Feb 25, 2026.

Please send your resume and contact information to

Equal Opportunity Employer – The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.