IT Support Technician

Key Responsibilities

• Respond to end user support requests.
• Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices.
• Assist with configuration and troubleshooting of Hyper‑V virtual machines.
• Install, configure, and maintain operating systems, applications, and peripheral equipment.
• Assist with user Active Directory/Microsoft 365/Entra  management, including password resets and access permissions.
• Setup and configuration of Cisco desk phones and Webex app.
• Utilize Connect Wise RMM tools for monitoring and remote support.
• Maintain accurate documentation in IT Glue.
• Provide basic training and guidance to end‑users on IT systems and best practices.
• Maintain inventory of PC’s, laptops, and printers.
• Support IT projects, including system upgrades and deployments.

• Education:
  
  Associate degree in IT, Computer Science, or related field (or equivalent experience).
• Experience:
  
  1–2 years in a technical support or help desk role preferred.
• Skills:
  • Strong knowledge of Windows 11, MacOS a plus.
  • Familiarity with networking concepts (TCP/IP, DNS, DHCP).
  • Experience with Microsoft 365/Office/Entra  Active Directory.
  • Experience using Connect Wise RMM tools.
  • Excellent troubleshooting and problem‑solving skills.
  • Ability to work independently
  • Strong communication and customer service abilities.

• CompTIA A+
• Microsoft Certified:
  Modern Desktop Administrator Associate

• Office‑based onsite in Sparta, MI
• Travel between companies in Sparta, MI required
• May require lifting and moving IT equipment (up to 50 lbs).