ServiceNow Developer

General information

# 21552

Remote? No

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

We are seeking (2) Service Now Developers to join our Service Now Demand Management team. This role bridges business needs and technical solutions—combining analytical skills, process understanding, and platform expertise to design, build, and deliver scalable Service Now solutions that align with organizational goals.

The ideal candidates will be equally comfortable engaging with stakeholders to define requirements and working within Service Now to configure, script, and deploy enhancements.

Key Responsibilities:

• Service Now Development & Delivery:
  Configure and develop within Service Now (forms, workflows, business rules, client scripts, UI policies, flow designer, integrations).
• Participate in the design and implementation of Service Now modules, custom applications, and integrations with third-party systems.
• Contribute to solution design reviews, testing, documentation, and deployment activities.
• Adhere to established governance, development standards, and best practices for the Service Now platform.
• Assist in platform upgrades, instance maintenance, and quality assurance activities.

Continuous Improvement:

• Identify opportunities to leverage Service Now capabilities for automation, efficiency, and improved user experience.
• Stay current with the Service Now product roadmap, releases, and emerging features.
• Provide input into Service Now roadmap planning and platform strategy.

Stakeholder Engagement:

• Facilitate workshops, demos, and user acceptance testing to ensure solutions meet business needs.
• Support process optimization efforts across ITSM, HRSD, CSM, and other Service Now modules as needed.
• Act as a liaison between business teams, technical teams, and platform governance.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1 - 3 years of hands-on Service Now development experience (e.g., ITSM, HRSD, Sec Ops, or custom applications).
• Strong understanding of Service Now data models, flow designer, and configuration options.
• Proficiency in JavaScript, HTML, CSS, and Service Now’s scripting APIs.
• Ability to create detailed technical documentation, solution designs, and test scripts.
• Strong problem-solving ability and a proactive, collaborative approach.

Preferred Qualifications

• Service Now Certified System Administrator (CSA); additional certifications (CIS - ITSM, HRSD, CSM, App Engine) are a plus.
• Experience with REST/SOAP integrations and Flow Designer
• Familiarity with CMDB, Discovery, and platform governance.
• Excellent communication, presentation, and interpersonal skills.

#LI-Hybrid

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and…