Change Management Engineer

Position Overview

The Change Management Engineer designs, implements, and governs ITIL-aligned change management processes that control modifications to mission‑critical systems in a highly regulated federal IT environment. The role evaluates and prioritizes change requests, conducts impact and risk assessments, and ensures changes are properly approved, scheduled, implemented, and reviewed to minimize service disruption while maintaining compliance and auditability. It works closely with operations, cybersecurity, development, and leadership stakeholders to facilitate change advisory board activities, maintain complete change records and metrics, and drive continuous improvement of change workflows and supporting ITSM tooling.

• Design and maintain ITIL-based change management workflows covering request intake, impact analysis, approval, implementation, validation, and post‑implementation review for enterprise IT services.
• Evaluate change requests for technical risk, business priority, regulatory impact, and collision with other planned activities, recommending approval, rejection, or escalation to governance bodies as appropriate.
• Chair or support change advisory board meetings by preparing agendas, presenting high‑risk changes, documenting decisions, and tracking action items for complex infrastructure and application changes.
• Use ITSM tools such as Service Now or similar platforms to log, track, and report on changes, ensuring configuration item relationships, audit trails, and implementation details are accurately captured.
• Develop and maintain change management policies, procedures, templates, and communications to align operational teams on standard methods, roles, and responsibilities in a highly regulated government environment.
• Monitor key performance indicators such as change success rate, emergency change volume, and change‑related incidents, recommending process and tooling enhancements to improve stability and throughput.
• Collaborate with project, operations, and security teams to integrate change controls into release management, deployment pipelines, and configuration management practices for mission‑critical systems.
• Provide training and guidance to engineers, analysts, and managers on ITIL change practices, ITSM tool usage, and documentation expectations to improve compliance and consistency.

• Bachelor’s degree in an IT‑related field (such as Information Technology, Computer Science, or Information Systems) or equivalent relevant work experience.
• 4–7 years of progressively responsible experience in ITIL‑based IT service management, with at least 4 years focused on implementing and managing change management processes.
• Comprehensive knowledge and practical experience with ITIL change management, including assessing, approving, implementing, and reviewing changes in a controlled manner.
• Demonstrated experience evaluating change requests, coordinating with diverse stakeholders to minimize service disruption, and ensuring effective documentation and communication of changes.
• Strong analytical, communication, and organizational skills, with proven ability to identify and mitigate risks associated with changes and drive continuous improvement of change processes.
• Ability to obtain and maintain a SECRET security clearance and U.S. citizenship as required.

• ITIL certification (Foundation or higher) and hands‑on experience with ITIL‑based ITSM environments.
• Experience leading IT change management in large ITSM environments using Service Now change modules, including automation of approval workflows and risk scoring.
• Familiarity with integrating change controls into Dev Ops or CI/CD pipelines and configuration management practices for complex infrastructure and application landscapes.
• Background working in federal or other highly regulated environments with exposure to audit, compliance, and governance requirements related to change control.

Base salary ranges from $58,100 to $95,900, adjusted based on location, skill set, experience, certifications, clearance level, and other factors. The compensation displayed is a…