Infrastructure Service Delivery Manager - Hybrid

Position

Infrastructure Service Delivery Manager – 2 days a week onsite in Lansing, MI. 12‑month engagement.

• Lead onboarding of the current team into the new support model.
• Train, document, and mentor Service Delivery Managers in their new roles.
• Oversee delivery of high‑quality services and ensure Service Delivery processes are in place.

• Windows, UNIX, Cloud, Containers, Telephony, and data network infrastructure services.
• Experience with Microsoft, AWS, GCP, and Cisco technologies.
• ITIL Foundation certification required; ITIL v4 preferred.
• Experience with BMC Remedy, Helix, or Service Now is a plus.

• Strong customer service, project management, relationship management, and quality control.
• Conflict management with suitable resolutions.
• Resource planning and 3rd‑party service management.
• Time management, leadership, teamwork, attention to detail, and excellent written and verbal communication.
• Self‑motivation and the ability to take responsibility.

• 5+ years of experience in a Service Delivery Manager role.
• Strong ITIL background.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.