Salesforce Architect

Overview

This position functions as a Salesforce Application Architect. The architect is responsible for leading the design, development, and implementation of enterprise‑grade Salesforce solutions, ensuring architectural integrity, platform optimization, and alignment with the customer’s strategic and operational goals. This includes transitioning legacy systems to a modern Salesforce‑based platform, with a focus on Sales Cloud, Service Cloud, Experience Cloud, and Field Service Lightning (FSL).

• Leading end‑to‑end architecture and technical design of Salesforce solutions that support case management, field service operations, and user engagement.
• Conducting org health checks and platform assessments, and delivering actionable recommendations based on Salesforce best practices.
• Participating in Design & Discovery sessions and promoting the adoption of Salesforce’s Well‑Architected Framework.
• Providing technical leadership and mentorship to development teams, including employees and contractors.
• Collaborating with business analysts, product owners, and stakeholders to translate complex business requirements into scalable, maintainable Salesforce solutions.
• Overseeing proof‑of‑concepts (POCs) to validate technical feasibility and business value of proposed solutions.
• Ensuring secure application development lifecycle (SADLC) practices are followed throughout all phases of development and deployment.
• Setting the technical direction for customer applications.
• Supporting 24/7 operations of Tier 2 applications, which serve over 8,000 users.
• Ensuring compliance with security, performance, and regulatory standards.
• Lead development of software applications, server components and services using various development tools and approved/supported technologies.
• Planning/ coordinating integration of systems within the business area, external partners, and hosting platforms.
• Designing and implementing application security that complies with customer policies.
• Leading/directing impact analysis of changes due to legislation, requests, or changes in customer and business processes.
• Reviewing and approving presentation materials for technical review meetings, approval sessions, and application demonstrations.
• Ensuring that technical design strategies or applications adhere to policies, standards, and guidelines.
• Reviewing and approving system engineering methodology or other required technical deliverables.
• Providing technical leadership to the application development team, agency, and external groups.
• Working with teams and product owners to refine SADLC, prioritize agile backlogs, and maintain release readiness/schedule.
• Ensuring compliance with ECM standards and procedures across development, system testing, user acceptance testing, security, and production environments.
• Making technical recommendations and/or decisions for changes to the application based on user requirements.
• Solving complex system design and programming problems that ensure high security is addressed for client‑level data.
• Planning for coordination, development, testing and integration of systems and data.
• Researching and evaluating relevant technology as it pertains to the business strategy.
• Maintaining thorough, up‑to‑date knowledge of programming techniques used in software development in line with technology standards.
• Recommending configuration management tool best practices.
• Identifying, sharing, and recommending improvements to tools and technology for the development team and technical support staff.

• , Lightning, Agile, Requirements gathering, CI/CD

• 5+ years of experience working within Agile development environments.
• 5+ years of experience gathering and analyzing business and technical requirements in collaboration with stakeholders.
• Experience designing and implementing CI/CD pipelines, including pipeline‑as‑code, branching strategies, automated code reviews, and testing aligned with organizational goals.
• Strong ability to communicate technical concepts clearly and effectively to both technical and non‑technical audiences.
• Salesforce certification required.
• 5+ years of hands‑on experience with Salesforce, SQL,…