IT Director, Global Digital Workplace, End User Services & IT Site Operations

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice‑controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem‑solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems.

There is never a dull moment with us.

The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT’s mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.

We are seeking an experienced IT Director for Global Digital Workplace, End User Services & IT Site Operations to lead the strategy, delivery, and operations of modern workplace technologies and global support services. The role is responsible for creating a seamless, secure, and productive digital experience for employees across the organization.

• Lead strategy and operations of global digital workplace services, overseeing workplace technologies, end‑user devices, IT customer support, global PC logistics, and optimization of solutions and support processes.
• Manage workplace technologies such as Unified Communications (Teams, Zoom), conferencing rooms, Intune, Office
  365, AV systems, and related platforms.
• Lead the global Service Now platform (ITSM, ITOM, CSM) across IT and the company.
• Develop and implement streamlined IT support models (on‑site and remote) and modern solutions to resolve technical issues proactively and enhance productivity.
• Partner with IT stakeholders and external vendors to keep workplace environments up to date and compliant.
• Drive continuous improvement initiatives to optimize productivity and monitor customer experience metrics.
• Champion user‑centric design, accessibility in digital tools, and service process innovation.
• Manage relationships with technology vendors and service providers.
• Develop and control budgets for digital workplace initiatives and support operations.

• 10+ years of leadership experience in enterprise IT workplace technologies, global operations, and large‑scale IT support teams, including offshore operations and vendor management.
• Experience leading IT service management and technology modernization for large‑scale enterprise organizations (15K+ users).
• Proven track record of delivering secure, reliable, and scalable digital workplace systems and services.
• Exceptional leadership, communication, and stakeholder management skills, with ability to influence executives and stakeholders.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (Master’s or equivalent experience qualifies). Minimum: 10 years relevant experience.

• Master’s degree with a minimum of 10 years of relevant experience, or Bachelor’s degree with a minimum of 12 years of relevant experience.

Base Pay Range: $ – $ annually. Primary

Location:

Ann Arbor, MI, USA.

Benefits include medical, dental, vision, life, other voluntary benefits, 401(k) with company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement, development and career growth opportunities, financial planning benefits, wellness benefits, paid time off, family care and bonding leave, and other programs.

KLA is an Equal Opportunity Employer. We ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us at  or at +1‑408‑352‑2808 to request accommodation.