OU Tech Center Student IT Support Technician

Student technician who provides IT support services to customers by telephone, face-to-face, online chat, remote, and email communication. Install and service systems and products for OU faculty and staff on university-owned devices and account setup and information to current students and emeritus faculty. Information support representative for Oakland University in a call center environment.

A list of job duties includes:

• Determine users’ technical needs and provide them with appropriate solutions
• Install hardware, software, and device drivers on standalone computers
• Test computers, peripherals, hardware, and software to ensure that they are working appropriately
• Upgrade software, patches, and operating systems on a continuous basis
• Install and configure monitors, mice, keyboards, and printers
• Troubleshoot hardware and software problems
• Act as a technical resource to assist users with resolving computer technology issues
• Handle telephone calls, emails, and in-person customer service pertaining to users’ technology problems in the ticketing system
• Ensure that all computers are secured effectively by installing and updating antivirus software and running scans
• Assist users on how to perform tasks on common software such as Word, Excel, Access, PowerPoint, Outlook, Mac Mail, Zoom, Google Meet, Chat and Calendar.
• Analyze network problems
• Explain the role of network applications (Clearpass) to the end users
• Maintain documentation of technical maintenance procedures and general help documents
• Schedule appointments in a call center environment
• Special projects as assigned
• Act as an Oakland University information resource to assist customers

Desired

Qualifications:

• Windows O/S knowledge (deployment and troubleshooting)
• Mac O/S knowledge (deployment and troubleshooting)
• Google Suite knowledge (Chat/Meet/Gmail/Drive/Doc/Sheets/Forms)
• MS Office knowledge (Word, Excel, PowerPoint, Access, Outlook)
• Computer peripherals (keyboards, monitors, mice, printers, scanners, digital pencils)
• Familiar with Mobile devices such as phones, tablets, Surfaces, etc.

OU Tech Center offers a learning environment, flexible hours (Mon-Fri, 8am-5pm), and a great opportunity to learn about desktop support. Applicants must be current Oakland University students to qualify for this position.