Technical Implementation Consultant

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

We are seeking a Technical Implementation Consultant to lead the technical work required to successfully deploy our SaaS platform for enterprise utility customers. This role is critical to ensuring secure, scalable, and repeatable implementations for customers operating critical infrastructure.

The Technical Implementation Consultant serves as the technical owner of implementation work streams, partnering closely with Customer Success, Product, and Engineering to deliver high‑quality customer deployments. This role focuses on configuration and technical enablement required to bring customers live, including integrations, SSO, data migration, environment configuration, and technical validation.

This role is not the overall project or program owner. Instead, it is a hands‑on technical leadership role accountable for ensuring customer environments are implemented correctly and aligned with platform best practices.

This is a high‑impact opportunity within a growing enterprise SaaS organization supporting the Utilities & Energy sector, where technical readiness, security, and reliability are essential.

Location: United States (Remote) with up to 25% travel

• Lead the technical implementation workstream for enterprise customer deployments from kickoff through go‑live, demonstrating accountability for delivery quality and outcomes
• Conduct technical discovery related to customer environments, identity systems, integrations, data sources, and deployment requirements
• Translate business and implementation requirements into scalable, customer‑centric technical configuration and deployment plans
• Define, document, and manage technical design decisions aligned with platform standards and long‑term maintainability
• Partner collaboratively with Customer Success and Implementation teams to ensure technical execution aligns with the overall rollout strategy
• Track and document technical implementation activities to support transparency, knowledge sharing, and repeatability

• Lead configuration and troubleshooting of single sign‑on (SSO) and user provisioning using SAML, OIDC, and related technologies
• Configure tenant setup, authentication flows, role mappings, and access controls to meet enterprise security requirements
• Collaborate authentically with customer IT and security teams to validate connectivity, certificates, claims mapping, and identity architecture
• Support enterprise security readiness reviews and document final configurations for long‑term operational success

• Scope, design, and configure integrations with upstream and downstream customer systems
• Lead validation of APIs, file‑based integrations, middleware workflows, and data exchange patterns
• Troubleshoot and resolve integration issues during implementation and testing with a calm, solutions‑oriented approach
• Partner with Support and Engineering on complex requirements, defects, or product gaps
• Establish innovative, repeatable integration patterns and best practices across implementations

• Lead planning and execution of data migrations, imports, and configuration deployments
• Validate source data quality, mappings, transformations, and readiness for import
• Configure customer environments including templates, workflows, forms, users, permissions, and solution settings
• Perform technical validation prior to customer UAT and go‑live to ensure reliability and scalability
• Ensure customer‑specific configurations align with platform standards while supporting flexibility where needed

• Support technical test planning for SSO, integrations, data loads, and environment configuration
• Execute or coordinate technical validation during customer UAT
• Identify and communicate technical risks, dependencies, and blockers impacting launch readiness
• Support technical cutover planning and ensure…