Lead ServiceNow Developer & Platform Architect

Job Description Job Description

Overview

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

Responsibilities

• Lead a team of Service Now professionals, providing guidance, expertise, and mentoring as required
• Architectural planning, implementation, and maintenance of Service Now platform and custom applications
• Collaborate with stakeholders to translate business requirements into technical specifications
• Ensure the use of Service Now best practices and maintain platform KPIs
• Monitor, manage, and prioritize the backlog and workflow of the team
• Manage the planning and execution of system upgrades and oversees the roll-out of new applications
• Develop and implement strategies for the continuous improvement of the Service Now platform
• Maintain knowledge of the latest Service Now features and technologies, as well as industry trends
• Creating a supportive, collaborative and engaging environment that will help your team grow and thrive
• Facilitate communication amongst your team, and between teams to ensure success
• Provide clear and concise communication to Senior Leadership on a regular cadence
• Participate in candidate interviews

Qualifications

Must Have:

• 5+ years experience working with the Service Now platform
• Certified Systems Administrator
• Certified Application Developer
• Development experience with Java script, Angular
  
  JS, HTML, CSS and/or XML
• Experience working with REST and SOAP services
• System/Process Automation (Orchestration) experience
• Strong documentation/note-taking skills
• Excellent verbal communication skills
• Strong analytical problem-solving skills, with the ability to execute every strategic step, from identification to resolution, with urgency.
• Ability to work 100% on-site in Pontiac, Michigan

Nice To Have:

• IT Service Management implementation specialist, Customer relationship management implementation specialist
• ITOM IT operations management implementation specialist
• Computer science degree or equivalent
• ITIL Foundations 4.0 or higher
• Service Now Administrator Certification (Tokyo or Higher)
• Service Now Developer Certification (Tokyo or Higher)