Technical Service Field Technician

Technical Services Field Technician

Neogen Corporation is seeking a Technical Services Field Technician to join our team. In this field-based role, you’ll be responsible for providing on-site and remote technical support for Neogen equipment, including Soleris and MLS II, MDS, LX1, LX25 and APNG systems. You’ll work closely with customers to deliver preventive maintenance, installations, and troubleshooting while effectively relaying customer feedback to internal teams.

This position requires strong communication skills, a proactive approach to problem‑solving, and the ability to travel extensively. The role follows a field-based model and requires travel up to 80% of the time.

Hours:

Full‑time, core business hours with travel flexibility.

• Provide on‑site and phone‑based technical support for Neogen instruments (Soleris, MLS II, and other equipment).
• Schedule and coordinate all on‑site customer visits, including maintenance, installations, and technical support.
• Prepare customer quotes for service and maintenance work.
• Develop weekly travel itineraries and share with management.
• Document all customer interactions and service outcomes in Salesforce.
• Troubleshoot and resolve equipment issues, coordinating with technical service and lab support as needed.
• Partner with the Field Trainer to coordinate equipment installations.
• Communicate customer feedback to sales, marketing, technical service, and product management teams.
• Support marketing efforts and promote new products while on customer visits.
• Participate in post‑installation customer follow‑ups and ongoing engagement.
• Maintain high standards of diplomacy, tact, and professionalism when working with internal teams and clients.

• Degree or comparable experience needed.
• 1–3 years of technical support or field service experience preferred.
• Previous role involving travel strongly preferred.
• Experience working in a customer‑facing technical role is a plus.

• Strong analytical and problem‑solving skills.
• Clear verbal and written communication.
• Ability to multi‑task and manage multiple priorities.
• Excellent customer service and interpersonal skills.
• Team player with a proactive, solutions‑oriented mindset.

• Proficiency with Microsoft Word, Excel, and Outlook.
• Experience with Salesforce or other CRM systems preferred.

Up to 80% domestic travel.