Desktop Support Analyst

At Aristocrat, innovation pushes us ahead as we build outstanding experiences for our users. As a Desktop Support Analyst, you play a key role in maintaining smooth technology operations. This is critical to providing world-class gaming experiences. This opportunity offers more than a job; it offers a chance to join a team where your efforts make a lasting difference. Join a dynamic, collaborative environment with plenty of room for professional growth.

If you are ambitious, meticulous, and enjoy working in a fast‑paced environment, this role suits you well!

• Deliver high-quality IT Helpdesk support to internal employees, ensuring excellent customer service.
• Build and maintain positive relationships with the Global Aristocrat IT team.
• Operate effectively in a high‑intensity, team‑oriented environment.
• Open, update, and close trouble tickets with detailed information.
• Perform initial troubleshooting and diagnosis on local and remote devices, including proactive interventions.
• Build, update, bring up, and close incidents and service requests in our ticketing system.
• Develop and detail technical processes and procedures.
• Respond to and diagnose issues with corporate communications devices.
• Build, maintain, and solve PCs, laptops, and proprietary client hardware.
• Provide user assistance through phone, email, walkup, remote support, and virtual smart bar.
• Perform other duties as assigned by management.

• High school diploma or equivalent experience required;
  Associate degree or equivalent experience in Information Technology or related field preferred.
• A+, Network +, Security + certification preferred; MCP certification or equivalent preferred. ITIL certification or experience is a plus.
• 1+ years of Helpdesk/Call Center experience in a large Enterprise environment preferred.
• Technical knowledge across a broad range of IT fields.
• Strong verbal and written communication skills.
• Outstanding customer focus and attention to detail.
• Must be customer service oriented.