System Analyst - Salesforce Marketing Cloud Campaign Specialist; PT

Position: System Analyst 6 - Salesforce Marketing Cloud Campaign Specialist (PT)
This is a part-time position working approximately 15 hours a week for 6 months.

Top Skills & Years of Experience:

o Extensive Experience and Knowledge of Salesforce Marketing Cloud Features and Support.

o Experienced in facilitating training and publishing training materials.

o Experienced in production support and problem solving for Salesforce Marketing Cloud including Service Cloud Integrations.

o Be able to work directly with business/production owners on priorities and balancing work loads.

o Strong written and verbal skills.

System Analyst 6 - Salesforce Marketing Cloud Marketing Campaign Specialist - PART-TIME

This position will act as an expert for Salesforce Marketing Cloud for Service Offerings and End User Support. This is a part-time position working approximately 15 hours a week for 6 months.

Duties Include:

• Train and support the Bureau of HIV and STI Programs (BHSP) on Marketing Cloud (MC) features and functions including but not limited to:

1. Train team on how we can use Journey Builder to support the Training and Events Unit with their communications related to events.

2. Assist with altering data extensions and help train the team on adding/removing specific people.

3. Assist with updating permissions- segregate different folders/components for different users and help train on this task. (Activating/deactivating account and resetting passwords/multifactor authentication, etc.)

4. Identify solutions to solve complex problems leveraging Marketing Cloud features. (One pager instructions, facilitate training sessions and work groups, etc.)

5. Help update and alter automatic sends and provide training.

6. Understand current Marketing Cloud implementation and assist with configuring features (like approvals) then provide training.

7. Assistance with updating AMPscript and training on this process.

8. Create additional templates as needed and train on this process.

9. Create and present training resources for the basic Marketing Cloud functions in addition to the tasks outlined above.

• Provide root cause analysis of Marketing Cloud features working with BHSP and technical teams to isolate issues across Salesforce Service Cloud and Marketing Cloud.

1. Identifying solutions in Marketing cloud and mitigation strategies for identified problems.

• Help perform regular audits to ensure information is flowing over correctly from Service Cloud to Marketing Cloud and problem solve integration issues if they exist.

Skills Required:

Extensive Experience and Knowledge of Salesforce Marketing Cloud Features and Support

Experienced in facilitating training and publishing training materials.

Experienced in production support and problem solving for Salesforce Marketing Cloud including Service Cloud Integrations

Be able to work directly with business/production owners on priorities and balance workloads.

Strong written and verbal Skills