Sr. Management Information Systems Specialist

Job Description Job Purpose

The ideal candidate will have extensive experience in managing and supporting enterprise-level IT environments, with a strong focus on Office 365, cloud infrastructures, and network architecture.

Ann Arbor, Michigan (this is a hybrid role, requires 3 days in the office, 2 days remote)

• Manage and support Office 365 environments.
• Work within Gov Cloud environments (e.g., GCC High, AWS Gov Cloud).
• Document support activities, solutions, and configurations for knowledge sharing and future troubleshooting.
• Conduct root cause analysis for major incidents and implement corrective actions to prevent recurrence.
• Support and maintain enterprise networks.
• Manage and support Windows 11 Pro and Windows 11 Enterprise systems.
• Design, implement, and manage cloud, hybrid, and on-premises infrastructures.
• Design, implement, and administer network and cloud architecture.
• Standardize configurations across applications and processes, promoting consistency and reliability.
• Support coordination, tracking, planning, and scheduling of projects, upgrades, software builds, and infrastructure changes.
• Build software components using configuration management tools to templatize infrastructure and enforce desired configurations.
• Knowledge or familiarity with the Cybersecurity Maturity Model Certification (CMMC) program, and the NIST standards that are required to meet certification.

• Bachelor’s degree in computer science, information science, information systems management, or IT related and/or 5 – 7 years of previous experience as a Systems Admin or similar type of role.
• 3- 5 years of proven experience in Office 365 administration is required.
• Expertise in network and cloud architecture design, implementation, and administration.
• Experience with Gov Cloud environments (GCC High, AWS Gov Cloud) is preferred.
• Previous experience in enterprise network management.
• Experience with cloud, hybrid, or on-premises infrastructures, architecture design, migrations, industry standards, and technology management.
• Experience in coordinating and planning IT projects and infrastructure changes.
• Commitment to standardizing configurations and supporting production releases and installations.
• Required proficiency in Windows 11 Pro and Windows 11 Enterprise.
• Experience with iOS and MacOS is preferred.
• Proficiency in root cause analysis and corrective action implementation is preferred.
• Experience with Azure and Azure Government Cloud is preferred.
  
  Strong communication skills.
• Strong documentation skills.
• Willingness to take initiative on tasks and projects.
• Eagerness to learn new technologies.
• Excellent teamwork and collaboration skills.
• Ability to manage multiple projects and meet deadlines.
• Ability to communicate technical information to non-technical users.