Operations Coordinator - FTC

As an Operations Delivery Lead you will work within our fast‑paced team to support in delivering new requirements and maintaining existing business processes.

• Leading the capture and analysis of new project requirements, working both independently and as a team to drive deliverables from initiation through to launch.
• Managing requests for new projects, ensuring the technical and business asks are clearly defined and delivered.
• Documenting and translating business requests into actionable and trackable delivery items.
• Maintaining and managing reference data across core platforms with a high degree of accuracy and technical understanding.
• Collaborating with internal and external stakeholders to capture BAU business needs, while taking ownership of delivery against agreed plans and timelines.
• Analyzing trends, platform data, and release impacts to support successful implementation and decision‑making.

• Demonstrated understanding of API integrations with ability to explain technical flows clearly.
• Proven experience using Jira/Confluence, including creating and managing requirements.
• Ability to manage multiple priorities independently and as part of a team.
• Experience working across technical and business teams, contributing to cross‑functional deliveries.
• High accuracy in managing data and tracking changes.
• Experience translating business needs into clear technical requirements and delivery activity.
• Ability to enter reference data with high accuracy in a production system.

• NOW package, including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

We’ve adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week.

Livingston Watermark

Sky Watermark is our central site for Livingston, sitting between Glasgow and Edinburgh. With vibrant office spaces, chill‑out areas, and an onsite canteen, it’s a great place to work and connect.

The nearest train station is Livingston North. A Sky shuttle bus runs between the station and campus every 20 minutes throughout the day. Plus, there’s onsite parking available for cars, motorbikes and bicycles.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.