Desktop Support Engineer

Consumers Energy is Michigan’s largest energy provider, delivering natural gas and/or electricity to 6.8 million of the state’s 10 million residents across all 68 Lower Peninsula counties.

Our mission is to keep the lights on for our customers. We are committed to delivering reliable, clean, and affordable energy 24/7.

For this position, no immigration sponsorship (e.g., H‑1B, TN, etc.) is available. Applicants who require current or future visa sponsorship should not apply.

This position is onsite at the Lansing Service Center in Lansing, Michigan, or the Alma Service Center in Alma, Michigan. Candidates must be within commuting distance or be willing to relocate (a relocation package may be provided).

The Desktop Support Engineer provides physical infrastructure evaluation, implementation, and second‑level technical support services to staff and customers. Responsibilities include maintaining software and hardware products, lifecycle management, incident ownership, and collaboration with server, network, and information security teams.

• Provide walk‑in support to end users, supporting hardware and software issues. Re‑image desktops and laptops as needed, and deploy new equipment.
• Assist end users and IT specialists by phone and email with second‑level technical support; work to resolve incidents at the Tier II level. Contribute knowledge and updated information to maintain the Help Desk SOPs and training manuals for Tier I and Tier II support.
• Perform production support and administration tasks as scheduled, including imaging and patching desktops, laptops, phones, and tablets; system backup; software updates; and data loads. Configure and maintain network printers to ensure security configurations are installed and maintained.
• Analyze incident and problem tickets to identify trends and proactively resolve issues.
• Diagnose and troubleshoot issues with Windows and Mac desktop operating systems, applications, network connectivity, and hardware malfunctions. Collaborate with network, Active Directory, server, and software teams as needed to complete incident resolution.
• Provide highly technical (2nd‑level) hardware and software break‑fix support to end users for tickets escalated from the Service Desk, Information Security, or other support groups. Provide timely responses to client and management requests. Provide status updates on such requests on a regular basis.
• Other duties as assigned or as may be necessary.

• Excellent written and verbal communication skills.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
• Proficient in Microsoft Office applications.
• Proficient with Microsoft SCCM and Microsoft Intune.
• Proficient with Active Directory.
• Proficient with computer networking.

• Bachelor’s degree in Computer Information Systems with two (2) or more years of advanced desktop support experience.
• Associate degree with four (4) or more years of advanced desktop support experience.
• High School Diploma/GED with six (6) years of advanced desktop support experience.

We foster a culture that supports career development, growth, and stability, and we take pride in offering our co‑workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co‑workers feel valued, supported, and empowered every day. We are a company made up of thousands of people, all with different stories and work to do, but we stand united in our purpose of delivering hometown service.

• Competitive compensation packages
• Medical, Dental and Vision
• 401k with company match
• Paid parental leave
  
  Up to 13 paid Holidays
• Paid time off
• Educational Assistance Program

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and…