Operations Technician Ii - Pub Sec

Position: OPERATIONS TECHNICIAN II - PUB SEC
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

** The Role*
* The Operations Technician will work in a fast-paced, 24/7/365 environment supporting a Lumen SLED (State, Local, Educational) customer. This customer has unique requirements and support processes.

** The Main Responsibilities*
* Support 24/7/365 operations for customers.

Monitor network devices using multiple platforms, including Solar Winds and Meraki Dashboard.

Provide and maintain support services for internal teams in support of customer needs.

Create and maintain trouble tickets for break/fix incidents, customer requests, and escalations.  Basic triage and customer support.

Respond to team communications in a timely and professional manner.

** What We Look For in a Candidate*
* -    Knowledge of Cisco Meraki.

-    Ability to obtain and maintain Public Trust suitability for the duration of employment with Lumen.

-    Ability to communicate clearly with customers, Lumen support teams, and team members.

-    Comfortable communicating professionally via phone, email, and Microsoft Teams.

-    Willingness to work a shift-based schedule to support 24/7 coverage, including weekends and holidays.

 

Preferred Qualifications:

-    Associate degree in a related field, or equivalent experience in a high-paced NOC (Network Operations Center) environment.

-    Foundational understanding of networking technologies aligned with entry-level Cisco and Juniper certifications.

-    Familiarity with tools and technologies such as Cisco, Meraki, SDWAN, circuit testing, Solar Winds, and Web Help Desk  (or similar ticketing systems), as well as new technologies introduced to meet customer needs.

-    Ability to work consultatively with others (e.g., establish rapport, ask effective questions, gather facts, present options, recommend solutions, follow up, and maintain a customer-focused approach).

-    Demonstrated ability to work effectively in a dynamic team environment with changing requirements and competing priorities.

** Compensation*
* This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$58,038 - $77,520 in these states: AL  AR  AZ  FL  GA  IA    IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY

$61,047 - $81,396 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI

$63,954 - $85,272 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits ()

Bonus Structure

LI-Remote

Requisition #: 342309

** Life at Lumen*
* Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn…