Departmental Technician -E9; Finance

Position: Departmental Technician 7-E9 (Finance)
This position is primarily responsible for the Commission Help Line. It is primarily responsible for customer service needs in the liquor wholesale operation carried out through private Authorized Distribution Agents (ADAs). Calls are taken throughout the day on a wide variety of problems. A significant percentage of the calls deal with human conflict, including a small percentage of problems of a serious and/or threatening nature.

This position develops solutions to the Help Line calls. This position documents the nature of the calls, responds in a timely manner and follows up. This position aids in the approval or denial of vendor-submitted products in the liquor price quotation system, reviewing liquor quotations received for products to be added or deleted or for prices to be changed or various other reasons.

This position aids in the registration of all new spirit products and their labels before sales can be made in Michigan. This

position requires frequent coordination and communication with over 400 liquor vendors. Also, this position assists liquor vendors by explaining the E-quote system to them. This position is responsible for the operation of the Commission's liquor purchasing system.

For the full position description

LARA is proud to be Michigan Veteran's Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer

For more information about our department, visit us higan.gov/lara, Linked In, Facebook, and You Tube.

The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises.  Any applicant that is suspected of using AI software for any portion of the selection process may be screened out.

Education

Education typically acquired through completion of high school

Experience

Departmental Technician 7

One year of experience performing administrative support activities equivalent to the 7-level in state service.

Departmental Technician 8

One year of experience performing administrative support activities equivalent to the 8-level in state service.

OR

One year of experience as a technician or paraprofessional equivalent to the entry level in state service.

Departmental Technician E9

One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.

OR

One year of experience performing administrative support activities equivalent to the 9-level in state service.

OR

Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.

Departmental Technician 7

Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.

Departmental Technician 8

Possession of a Bachelor's degree may be substituted for the experience requirement.

Departmental Technician E9

Possession of a Bachelor's degree and one year of job-related experience may be substituted for the experience requirement.

View the entire job specification at: https://(Use the "Apply for this Job" box below).